Feb 122015
 

Alex-Salmond-cropWith thanks to Ann-Marie Parry.

Alex Salmond MSP has written to three Inverurie businesses to congratulate them on their success at the Scottish Independent Retail Awards.

The Aberdeenshire East MSP also lodged a motion at the Scottish Parliament in recognition of the awards.

Davidsons Butcher won the Butcher Shop of the Year for the North East area, Mitchells Dairy won Convenience Store of the Year for the North West region and the town’s Vanity won the Fashion/Accessories Retailer of the Year accolade for the North East.

The awards were announced on Sunday night at an awards ceremony in Glasgow.

Aberdeenshire East MSP Alex Salmond said:

“Inverurie has a wealth of independent retailers who offer so much variety and quality to local residents and visitors.

“I am delighted that these businesses have been recognised for all the hard work they do in promoting local produce and supporting the local economy.

“Both owners and staff alike should be very proud of their achievements.”

Salmond also welcomed new figures showing that Scotland is on course to exceed the target of 25,000 new Modern Apprenticeships this year – including a total of 1,034 starts in Aberdeenshire.

The figures released by Skills Development Scotland show that by the end of the third quarter of 2014/15 there were 19,517 modern apprenticeship starts in Scotland – 78 per cent of the total annual target and a two per cent increase on the same point last year.

Alex Salmond MSP said:

“These very welcome figures are testament to the Scottish Government’s commitment to investing in youth employment – creating almost 100,000 new apprenticeship opportunities over the last four years including a total of 1,034 starts in Aberdeenshire in 2014/15 so far.

“Apprenticeships play a key role in the Scottish Government’s efforts to promote youth employment and these figures are further evidence of the real results being achieved for young people across Aberdeenshire– but there is always more which could be done.

“With the full range of economic powers in Scotland’s hands rather than Westminster’s we can do even more to boost youth employment and give local young people the opportunities they deserve.

“It is time for the ‘extensive’ new powers we were promised from Westminster to be delivered to the Scottish Parliament as this would allow us to do even more to support young people in Aberdeenshire in to work.”

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Jan 232015
 

Eilidh WhitefordWith thanks to Paul Robertson.

SNP MP for Banff & Buchan, Dr Eilidh Whiteford, has called on the UK Government to take urgent action on tax in order to protect North Sea jobs, in a debate held in Westminster this week.

With a falling oil price, a number of announcements of job losses have been made by oil operators, including the announcement by Talisman Sinopec this week that they would shed upto 300 jobs. Last week, the Scottish Government launched an Energy Jobs Taskforce to combat job losses.

In a debate at Westminster, Dr. Whiteford called for the UK Treasury to immediately act on the tax regime for North Sea oil and gas companies to encourage investment. Speaking after the debate, Dr. Whiteford commented:

“Reform to the oil and gas fiscal regime must not wait until the budget, but must be implemented now and this should include a commitment from the UK Government to a substantial reduction in the Supplementary Charge rate, which they introduced in 2011 to disastrous effect. In addition, faster progress is also required on the establishment of the Oil and Gas Authority.”

“The North Sea has suffered from an unstable and unpredictable fiscal regime for decades and companies now need urgent action in order to avoid the premature decommissioning of assets and the loss of highly skilled workers.”

“Successive Westminster governments have been quick to squeeze the industry at any opportunity, but when support is needed they are far slower off the mark.”

“A strong team of SNP MPs after the General Election will ensure that the needs of the sector cannot be put on the back burner, and that Westminster takes the action that is needed to protect jobs in the sector.”

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Aug 182014
 

GrampianTransportMuseumImage1With thanks to Martyn Smith, Marketing and Events Organiser, Grampian Transport Museum

Want to get involved with a great local institution?

Grampian Transport Museum is expanding its range of services and activities and needs to add to its teams of volunteers. GTM is an educational charity and much of the operation is already run by dedicated volunteers who give up their time either regularly or as required.

The award winning museum is now into its fourth decade is again on the development trail.

Additional volunteers are needed under the following headings:

Customer Care Assistants to assist visitors, demonstrate exhibits and add to the visitors experience during opening hours.

Exhibit demonstrators to adopt a working exhibit and demonstrate it as required.

Conservation Project Engineers to help with conservation of collections, mostly vehicles.

Market Intelligence Officer to collect and process data from visitor surveys, spot and exit surveys. To advise Marketing group.

Signs and Banners Marshal to help with temporary signage on and off site for events and activities.

Membership Coordinator to help run the museums membership scheme

Website and Social Media Officer to help GTM with SEO, web updates, Facebook, Twitter, Trip Advisor, Google Analytics, Photography, Crowd Funding etc. Objective – improved web presence. To advise Marketing group.

Events Volunteers to join our large team of events staff, marshals and helpers. Good training opportunities.

Interested? Please phone 019755 62292 or email info@gtm.org.uk for further details of the offered positions, rewards and induction process.

Aug 142014
 

A brand new event celebrating Ford through the ages will be taking place at the Grampian Transport Museum later this month. With thanks to Martyn Smith, Marketing and Events Organiser, Grampian Transport Museum.

Mike Ward GTMAllFord at Alford is the museum’s first ever gathering of everything Ford, from 1908 to the present day and will be held on Sunday 31st August.
With over 100 vehicles already confirmed, fans of the iconic Blue Oval can expect an eclectic mix of vehicles including Model T’s, Model A’s, Cortina’s, Zephyrs plus a replica of the Gran Torino from the iconic TV show Starsky and Hutch.

Ford Powered vehicles will also be represented, with a 1991 Jago Jeep and a Ford Powered Robin Hood Lotus 7 Kit Car also in attendance.

A fun addition to AllFord is the ‘Show and Shine’ competition plus a special award for ‘The Choice of the People’, where members of the public will be able to vote for the vehicle they deem the most popular at the event.

Mike Ward (pictured), museum curator, is looking forward to the first AllFord event.

“The idea of having an event called AllFord in Alford has been talked about for a number of years now. Since the museum opened 31 years ago there has been a continuous storyline about Henry Ford and the enormous contribution he made to the motoring industry and this has always been a key part of our exhibition.

“When it was launched back in 1908 the Model T made motoring for the masses a reality and there isn’t anywhere more fitting than an award winning museum in Alford for an event called AllFord to take place!”

Jun 202014
 

Unemploymenthas fallen in Banff and Buchan, but MP warns that more needs to be done on youth unemployment. With thanks to Paul Robertson.

Eilidh Whiteford

Banff and Buchan MP Dr Eilidh Whiteford

In a recent debate on the Queen’s Speech in the House of Commons, Banff and Buchan MP Dr Eilidh Whiteford welcomed news of falling unemployment in Banff and Buchan, but called on the UK Government to do more to tackle youth unemployment.
She highlighted the way in which energy and technology companies are working with local schools and the North East College to make youngsters aware of the job opportunities available to those with qualifications in science and technology subjects, and paid tribute to those who took part in the recent Technology Challenge competition, won by pupils from Mintlaw Academy.

​Figures published by the Office for National Statistics show 710 unemployed claimants in Banff and Buchan in May 2014 – 1.5% of the economically active population, and a fall of 365 claimants on the previous year.

The statistics also showed the highest rate of the employment of women in Scotland since records began.

Dr Whiteford commented:

“Few issues are more important than the availability of work, and I am therefore pleased to see another fall in unemployment in Banff and Buchan.”

“Unemployment among young people, however, remains unacceptably high . In Scotland, the Scottish Government’s Modern Apprenticeship scheme has seen 77,000 young people gain an apprenticeship in the last three years, and thanks to the Opportunities for All scheme, every 16-19 year old in Scotland is guaranteed a work placement, training course or education place.”

“However, the publication of the Wood Commission interim report on Developing Scotland’s Young Workforce highlighted the need for schools, colleges and employers to work much more closely together to equip young people for the workplace.

“There are already great examples of this happening locally – just a couple of weeks ago I was pleased to present prizes to pupils from Mintlaw Academy who won the Technology Challenge competition run in partnership by North East Scotland College and energy sector employers, and I was pleased to see pupils from all the secondary schools in North Aberdeenshire take part.

“It’s those kinds of partnerships that point the way forward for young people to gain the expertise and build the team-work skills that will help them secure well-paid jobs when they enter the labour market.”

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Jun 102014
 

Alex Pithie (3)Too old to rock and roll – too young to crochet. Alex Pithie shares his experiences as a seasoned, working musician.

All those years ago on the frosty and otherwise barren rock they call the United Kingdom, when I first picked up a guitar and eventually started making vaguely bluesy noises like Peter Green, Keef and Eric and Jimi, I was stoked enough to go out and bankrupt myself buying a ’69 Fender Stratocaster – a white one just like Jimi’s, but right-handed.

Call it naivety but it never occurred to me that I was doing anything that might make me a fortune or a star one day.

I was getting more than enough buzz off the HH amp, my cool Fender axe, fierce pedals and small town adulation to think seriously about actually making a living doing this. I spent most of my time worrying how I was going to pay for all that ‘hip’ gear.

I eventually spent years as a ‘rock star’ on the road in the UK, and after my last original band – ‘RUDE’ – finally broke up, I got a Marshall 4×12 speaker top cabinet, and a Shure 57 microphone in compensation for my troubles as lead guitarist for more than 300 gigs.

The cash from the 300 or so gigs we did had gone to pay for roadies, strings, petrol, replacement Ford Transit vans, Ford transmissions, food, lodgings and bail.

In them days, anyone in Scotland with an inkling to go the whole hog and try the superstar rat race had to go south to London where the showcase gigs, the record labels and the music press lived. But parochial hicks from the sticks like us were way too modest and humble to embarrass ourselves, and only a few ever made it down there, their ambition and talent overtaking their modesty.

And a few even made it. Well Annie Lennox did OK.

But when you’re a gigging musician even though you know there’s a bigger picture, more money, fame and fortune, record deals, the whole nine yards, when you are in love with music and the gig, the lifestyle, it’s really secondary that success may or may not await you.

Realism prevails, and a lifetime just playing well, practicing, surviving and hoping for the big break, any break, are part and parcel of being where you love to be best – on the road playing.

Sure, you write songs. You demo them. You even do the label tour hawking your songs. But if that fails, you know that you’ve got enough gigs ahead to pay for that sexy guitar you’re eyeing up! Or the new baby! (Or new hairstyle if you’re a drummer!)

you leave your nerves behind you the minute you cross that line on to the stage

Good musos do it all day-to-day, day after day and maybe make a living. The better ones plot for the big time minute by minute, and generally go for it, ending up at least on some Caribbean cruise ship ‘reading’ standards night after night for three months at a time. It’s kinda big time.

Or land a gig as a sideman with a star (Aberdeen’s Dave Flett and Manfred Mann’s Earth Band/Thin Lizzy) or write that hit song that puts them on the map, however briefly (Aberdonians, The Shamen).

But if you ever get on stage and the band really nails it and you play that cover or that groove right on the money, there ain’t no better feeling.

Fact is, you leave your nerves behind you the minute you cross that line on to the stage and into the world of show business where nothing is more important than playing to the best of your ability to entertain the crowds.

After a pint or three of course.

You can impress them too with your skills or chops, but first and foremost – entertain them. You know you are working well when they tap their feet, dance, smile, sing along, cheer and applaud. The applause – what my friend Michael Joseph Kenny calls “spray” – is the most precious commodity in show business after talent (or a drummer who lives in the pocket).

And if the band is not smiling as they play, the spray when they stop will always do the trick – the exceptions being the drummer having a bad hair day or if the singer is pissed that he spilled beer on his new velvet trousers!

Rock on Grandad!

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Jun 062014
 

Vamos Scotland (CQTC Group), a company whose purpose is to promote the Hispanic culture in the UK are currently organising the II European Young Entrepreneur Seminars. The next will take place in Aberdeen on 10th June. With thanks to Elena Sierra.

logo_vamos_scotlandAs Vamos Scotland (CQTC Group) is concerned about youth unemployment we are pleased to announce and bring to your attention the II European Young Entrepreneur Seminars and Integra-UK.

II European Young Entrepreneur Seminar and Integra-UK are conceived as a part of the initiatives that Vamos Scotland (CQTC Group) and the Ministry of Employment and Social Security are developing to support and make available useful information to young Spanish people who have questions about starting a business in the UK and to help them make their ideas a reality.

II European Young Entrepreneur Seminar will be held in 2 Scottish cities:

Aberdeen, 10th June at the Society of Advocates in Aberdeen, Concert Ct, Broad St, Aberdeen AB10. From 15:00 pm to 17:30 pm.

Glasgow, 25th September at Glasgow Union University, University of Glasgow, Glasgow, Glasgow City G12 8. From 15:00 pm to 18:30 pm.

Through these seminars, we will introduce Integra-UK, the only exchange programme which gives aspiring Spanish entrepreneurs the chance to learn from experienced entrepreneurs running small businesses in Scotland.

The exchange of experience takes place during a 2 month programme, which helps the new Spanish entrepreneur acquire the skills needed to run a small firm in the UK.

Likewise, the attendees of these Seminars will have the opportunity to know what kind of services business adviser institutions like Business Gateway and Entrepreneurial Spark can offer them.

In addition, we will learn from the experience of young entrepreneurs that have already started their own business in Scotland. They will show us how useful the help from the advisory offices can be and of course, our intuition and creativity.

More Info: 

www.cqtcgroup.com
www.integra-uk.org
First seminar edition
Facebook

Aberdeen tickets available on Eventbrite
Glasgow tickets available on Eventbrite

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Feb 142014
 

By Jonathan Russell.

Homeless manThe idea of criminalising begging takes us back to the dark ages. Laws are already in place to deal with aggressive begging and Breaches of the Peace and obstruction.

Criminalisation will only increase the problems of those begging, their inability to pay fines will just increase the numbers in our prisons and it is not cost effective.

The problems of Union Street declining has not been caused by beggars, as in the past begging took place whilst the street flourished.

The decline of Union Street is primarily due to planning decisions to increase the amount of retail outlets beyond Union Street, with its inevitable consequences. We do need to deal with the challenges that begging brings but good interagency work and alternative provision by homelessness agencies is the way forward.

Not all begging is benign but, at a time of austerity and food banks, the issue we should be tackling is poverty not begging.

In the current climate, where thousands of families are reliant on food parcels handed out by the churches, and social problems caused by austerity policies are increasingly on the rise, many cases are genuine.

It is hard to see what new legal measures could achieve. The law already covers begging which is obstructive, or causes fear or alarm

 Obtaining money with threats or intimidation could lead to charges of robbery

There is a climate abroad which is making scapegoats of the poor – this is no different than the persecution of Jews, Blacks, or Gays in the past and must be contested  the introduction of such a law compounds this climate.

To explain my interest in this area I would explain the following. I have lived in Aberdeen since 1975 and spent 10 of my early years in Aberdeen working in the homelessness and drugs and alcohol fields. This included working with Aberdeen Cyrenians, VSA leading an inter-agency project re: Solvent Misuse, and Albyn House where I was responsible for the outreach service for problem drinkers, many of whom where homeless.

I was involved in setting up Drugs Action and helping to set up the now closed Aberdeen Stop-Over project for the young single homeless. I had previously worked with Homeless people in Glasgow in the Simon Community. I also worked later with Health Promotions re: Drugs and Alcohol including at a strategic level and in helping to set up the initial pilots of the methadone pharmacy scheme in the city.

As Development officer for Turning Point I helped set up the Glasgow Drug Crises Centre and produced a proposal for such a development in Aberdeen supported at that time by Social Work but not by the Health Service.

most of the people of Eastern European origin in the city are hard working

I have nearly always lived in the city centre and, as in any other city, begging has always gone on – it is nothing new. In fact, I would suggest that at earlier times the begging was of a more aggressive nature and this has already correctly been tightened up on.

What we do no longer have is the group of problem drinkers who used to hang around the statue and the arches in UnionTerraceGardens.

I suspect that without the prescribing of methadone the begging situation in the city would be much worse.

What has developed, over approximately the last 10 years at least, is the begging that takes place by individuals sitting by buildings. We have, however, also seen an increase in begging over the last few years by a group of people from Eastern Europe of Romany background.

We must remember however that most of the people of Eastern European origin in the city are hard working. Without their presence the population in Aberdeen would be much lower with an increasingly ageing population. There are sure to be some challenges in such changes.

The demise of Union Street has nothing to do with begging but is the result of retail and planning decisions. The Bon Accord Development in the 70’s led to the decline of George Street; similarly the recent Union Square development has been the prime reason for the decline in Union Street.

In both cases this led to empty shops and to a change in nature of what shops provided, with the more upmarket retailers moving to the new centres. Retail units in Union Street have increasingly become aimed at the poorer end of the market with charity shops and shops selling goods cheaply.

I would suggest that any shopping developments linked to the AWPR will potentially have a further general detrimental effect on retail outlets in Aberdeen. On-line shopping will also increase and lead to a decline in retail outlets in the city, as in other parts of the UK.

Even if Aberdeen continues with its present high levels of affluence there are only a certain amount of goods that people will buy and this affects the number of retail outlets that can operate.

People who end up homeless (which includes those who are not sleeping rough but have no settled address) do not in my experience fit neatly into deserving and non-deserving. They all have problem backgrounds of some kind, but many also get involved in activity which is labelled as anti-social.

As well as the Jews, they were also a group who were targeted by the Nazis

Many of those using drugs and alcohol are masking mental health difficulties, which of course increase by their circumstances and continued use. Others come from broken families or from families that are chaotic and where crime is the norm. Many in my experience have lived in children’s homes.

Living in the situations that rough sleepers do is a nightmare and for those that are rootless, things are not much better – we should never forget that.

An example of a positive way of dealing with public anti-social behaviour was (and still is, on a reduced level) Albyn House, where rather than taking people who were publicly drunk to the cells and courts the police took them to Albyn House, where they were dried out and given advice or rehabilitated. This was an example of progressive public policy which rather than criminalising was aimed at decriminalizing.

The influx of the Romany population to Aberdeen is not surprising and is common across the UK.  Following the end of the Communist Block this grouping lost their jobs and income. There are many, more of them begging on the streets of Eastern Europe and this is causing sharp divisions in Eastern European society.

As well as the Jews, they were also a group who were targeted by the Nazis. This problem is a European one but, unfortunately with the world-wide recession, it is unlikely to be tackled and will only get worse. Intervention needs to take place with this grouping to work with them to engage more productively with society – criminalization is not the answer.

The Big issue has taken a positive stance in this area by encouraging Romanys to sell the Big Issue

I realise from speaking to a variety of people in Aberdeen that there are very mixed feelings about people begging on the streets and many would support the idea of them being banned or even criminalized, though others are appalled at the proposal or do not see this as one of the major problems facing Aberdeen.

It is, in my mind, potentially helpful that this debate is taking place, however, I would ask councillors to think more about this challenge. Given the cuts that are yet to be implemented UK-wide it is certain that, as family breakdown accelerates, there will be increased numbers becoming homeless.

This in turn will lead to more people begging and, if the law is put in place, this will lead to more people becoming criminalized, being unable to pay fines and ending up in prisons and then, after their sentences are completed, being in an even wore situation and re-offending again.

Cuts have also been made to services for the homeless and other vulnerable groups

This will make people who are not happy about begging even more annoyed and calls will come for even more extreme action. This to me is a worrying as it will lead to an increasingly less tolerant divided society.

Aberdeen has its own dynamic compared to most cities in the UK  most people are comparatively affluent but those with basic incomes are often worse off due to prices generally being higher for a variety goods. There are also areas in Aberdeen were levels of poverty are high and this contrasts markedly with the overall wealth of the city.

Cuts have also been made to services for the homeless and other vulnerable groups in the city or re-commissioned, often inappropriately. Lack of support to these other vulnerable groups could lead to homelessness and these groupings will be even less able to deal with the rigors of being homeless and criminalizing them would be inappropriate.

A major problem we are facing is a lack of resources however the costs of incarcerating people are far higher than any money that would be spent on community resources. The approach needed is one of developing relevant resources which encourage better integration, interagency work and the fostering of a more caring attitude in society.

We also obviously need to see a redistribution of wealth in this country. If not, begging on the streets will become only the tip of the iceberg.

Criminalisation is not the way forward. It may gain some support in the community in the short term but others will see the City as heavy handed in its thinking and it will cost the public purse more rather than less in the long term. We need to see a much more positive interagency proposal.

Image: Homeless man – flickr Creative Commons. Credit: Fran Urbano.

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May 312013
 

In the Financial Times on 24 May, Sarah Malone, Executive Vice-President of Trump International Golf Links, said, “10000 people played the course in its short first season last year and 11000 have already booked rounds in 2013, out of a total capacity of up to 25000”. Julian Baker looks behind these claims.

Aberdeenshire’s local authority and the Scottish Government have taken a big gamble in risking the wellbeing of an SSSI on the promise of new jobs from the Trump Organisation and a knock-on increase in tourism.

I have been following closely the volume of business this golf course is generating, by monitoring the online booking portal each evening.

This allows me to understand how many rounds have been booked for the following day.

So far this season, the course has been struggling to fill a third of its capacity. And this level of business isn’t necessarily earning the minimum green fee of £156 per person, since the word on the street is that quite a few bookings are for complimentary rounds via local businesses and for winners of raffles and competitions.

Looking ahead to the end of this season, I’ve logged the number of bookings showing on the online tool, and calculated that there’s a maximum of 7500 golfers booked in so far. That errs on the generous side. For example, that figure includes an assumption that the course is booked to its absolute capacity during the two midsummer weeks – 28 July to 11 August –  where the booking tool is not in operation. I’d expect that to be more like 6500.

So 11000 booked in already for this year? I don’t think so. And I doubt that it will rise to that level by the end of the year either, because the course appears to rely on golf tours which are generally arranged some time in advance of the event.

How many Aberdeenshire folk can afford £172 for a round of golf at the weekend? Run out of fingers to count on yet?

This calls into question the figure of 10000 bookings in last year’s inaugural season. Unless that figure also includes everyone who has used the driving range and bought meals and drinks, golf balls, and Trump-branded ball markers. Or waved when they drove past the entrance.

So how confident can we be that there will be 6000 new jobs arising from this golf development? Don’t hold your breath.

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Apr 222013
 

By Suzanne Kelly.

Evidence continues to mount against the French giant ATOS, brought in to assess the fitness of UK citizens to work or otherwise, yet the current UK Government does nothing.

Sensationally, Dr Stephen Bick MP claimed to have uncovered a quota system through which ATOS planned to allow only one in every eight people it assessed to be considered permanently unable to work, irrespective of the medical facts.

Scores of people have had their own physicians’ opinions overturned. Bick has called for a National Audit Office report.  And still ATOS carries on, at great expense to the taxpayer, with its ritualistic, insensitive, arcane investigations and operations.

Sometimes they cause upset and damage before the client even sees a doctor – take David Brazendale’s case.

In his words, here is his Aberdeen ATOS experience.

“I had an appointment set to take place at the ATOS Medicals, Aberdeen centre today at 11.20. It never happened as I was told when I got there at 11.10, the required 10 min early, that there was a 2 hour wait. Well, the air nearly turned blue with steam coming from my ears. This is a copy of the e-mail I have just sent them.”

“Dear Sirs

I am writing to you today to make an official complaint about your Aberdeen Medical Centre. I had an appointment today scheduled to take place at 11.20 at the Aberdeen medical centre, I struggled to make the appointment after a 45 min journey to get there the required 10 min early for the appointment.

When I got there I was informed that there was a long wait for my appointment well you can imagine my shock to find out that is was at least a 2 Hour wait, at the time I was there was only one other person sitting in the waiting room. I find this totally unacceptable as I had an appointment for a set time , also I have not received any communication before I got there today.

I said that I would come back in 2 hours as I could not sit and wait for 2 hours, anyway how many disabled people do you know who could sit and wait for 2 hours?

I was then told that I could not come back in 2 hours as it might upset the afternoon appointment so I was sent away and was told that I would get another appointment for a different day, it’s bad enough that I have to go there in the first place, never mind the fact that I was only released from Hospital yesterday the 11th April after having a hernia repair operation and I was in severe pain on top of the chronic back pain that I have anyway.

I have contacted my local Job Centre Plus about this, who told me I had to make a complaint to ATOS myself.

Yours Disgusted

David John Brazendale.”

At David’s invitation I contacted ATOS on Monday 15 April, asking questions relating to both his bad experience and ATOS’s treatment of Justin Smith. David now has a letter from ATOS regarding his e-mail and it has launched an investigation into his complaint which should take four weeks or less to complete.

ATOS was asked to explain its lack of communication with David. Its own charter reads,

“We aim to keep to your appointment time, and if not, we will update you about any waiting times”

Other issues put to ATOS include:-

  • Please confirm whether or not everything is running in Aberdeen as it should,
  • Please confirm what should be done when an appointment is running late – do you call the patient or not?
  • Is it policy to read a patient’s existing notes in advance? If not, why not?
  • Are patients allowed to reschedule if they have newly come from hospital or have some other issue?
  • Do you tell people in advance that when you ask them to, for instance, move a box from place to place you are not making a medical diagnosis, but determining if they can do moving work?
  • Does ATOS believe that anyone on chemotherapy or radiotherapy should be working?
  • Why would someone be forced to wait in your waiting rooms if there was a two hour wait?

In a spokesperson’s response on Thursday 18 April, I was given contact details for anyone wishing to make a formal complaint.

ESA/WCA Customer Service: Telephone 0800 2888 777. E-mail: customer-relations@atoshealthcare.com

Anyone with a complaint should register it, but judging by the evidence of those who have gone down the complaint route, I would not expect a particularly sympathetic, helpful, quick decision.

The spokesperson continued,

“Our doctors, nurses and physiotherapists work hard to provide a compassionate and professional service for all those asked to an assessment, at what we know can be a difficult and emotional time. Last year we conducted over one million assessments on behalf of the Department for Work and Pensions.

“If there is any aspect of our service that people are not satisfied with, we would urge them to make a complaint to us directly so that we can thoroughly investigate and make changes if necessary.”

To my cancer-related questions, they had this to say:

“On your cancer question, please may I refer you to a recent announcement made by the DWP on cancer regulations for the WCA? You will be aware that DWP own the policy surrounding the WCA not ATOS Healthcare.”

It seems that following orders is the order of the day at ATOS. If it wishes to disavow responsibility for part of the work it carries out as a medical practitioner, could this put ATOS medical ethics in a poor light? I recommend reading the full transcript of Dame Anne Begg MP’s recent contribution to the debate from which this is an extract,

“It is not enough for Government to say that the genuine claimant has nothing to fear. In too many cases, genuine claimants are not scoring any points in their initial assessment. There is something fundamentally wrong with the system and the contract that ATOS is delivering.

“When the British Medical Association votes at its conference to say that the work capability assessment is not fit for purpose there is something wrong with the system. When GPs are reporting an increased workload, not just as a result of providing reports but as a result of treating patients whose condition has worsened as a result of their WCA experience, there is something wrong with the system.”

Sources/further reading:

http://www.mirror.co.uk/news/uk-news/steven-bick-doctor-claims-government-1172457
http://annebegg.wordpress.com/2012/09/07/ATOS-debate-speech-transcript/
https://www.gov.uk/government/news/more-improvements-to-the-work-capability-assessment-will-help-people-with-cancer

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