With thanks to Gemma Setter, PR Account Executive, Frasermedia.
A team of specialist software developers from a leading Aberdeen-based managed print services company recently revealed their latest support app developments at a major print management industry event.
Four in-house developers from Xeretec Scotland’s Aberdeen office travelled to Uxbridge, near London, for the Xerox Application Forum on Wednesday, 5 April.
Senior software developer, Seb Coles, announced the development of the Xeretec Support Application Suite, an on-device customer service that provides immediate, next-generation support for users of Xerox devices.
The team of developers, led by Seb Coles, specialises in creating and engineering software-based solutions that optimise the print experience for end users and spent 12 months developing the support apps.
Mr Coles said:
“I am extremely proud of my team and what we have achieved over the past year. We have dedicated a lot of time and effort to developing the Xeretec Support Application Suite, so to be able to demonstrate how it works at the Xerox Future of Work event was an incredible experience.
“The app enables Xeretec to access the printer’s health and deliver the user an unparalleled level of support immediately at the device. It was designed to simplify and speed up fault resolution, while maximising user convenience and productivity, as we are constantly aiming to bring a higher level of customer service to our clients.”
Marino Keith, operations manager at Xeretec Scotland, said:
“I would like to offer my congratulations to Seb and the software development team for continuing to create industry-leading applications that aim to improve the overall customer experience. The work they do is completely unique to the industry and differentiates Xeretec from its competitors.
“Customers today expect instant, multi-channel support when encountering a problem. With the Xeretec Support Application Suite, Xeretec has created a new era of on-device customer service that meets the need for simplified instant access to support.”
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