Feb 282013
 

Hall Harper looks at the phenomenon of unwanted telephone calls and offers some suggestions on how to deal with them.

I suspect there are few, if any, of us who have never had an unwanted telephone call – and I’m not talking here about ones from great uncle Charlie asking if you could see your way clear to lend him a couple of bob, unwanted as these may be.

No, I’m talking about the ones from a range of organisations who want to sell you insurance, double glazing, a new kitchen or, the current favourite, the opportunity to handle your PPI claim.

In fairness, I’m willing to accept that these come from victims of the current economic situation who have been unable to find employment other than sitting in a call centre somewhere for a pittance. 

So while I am extremely unlikely to even consider buying whatever it is they’re trying to sell I will, I hope, let them down fairly politely with a “sorry, but I’m afraid I’m not interested.”

The ones, however, that really do get to me are the scam calls – the ones from (usually) a foreign lady or gentleman who tell you that they’re ‘phoning from Windows and have had it drawn to their attention by their technical department that your computer is currently at risk.  The scenario, I understand, which is supposed to unfold is that they offer to sort the problem for you for a small charge which can be paid by advising the caller of your credit or debit card details.

Needless to say, there is no technical department, nor is there a problem with your computer.  There is, however, a problem when you provide your bank details and the folk calling you swick you out of your hard earned spondulicks.

There are, I’ve found, a number of ways to deal with these calls depending upon your mood and the time you have available.  So if you’re totally stretched for time or are just not in the mood to indulge in any sort of communication, the simplest thing to do is hang up at the point you realise it’s a scam call.

The next step up is when you’re short of time but want, at the very least, to score a minor victory by having the last word.  Again the way to achieve this is quite simple.  You simply take a well known Anglo-Saxon expletive and use it in a two word phrase ending with ‘off’ before hanging up.

The point is to see how long it takes the caller to terminate the conversation

If, however, you have a bit of time on your hands and want a bit of fun (and remember you’re not paying for the call, they are) there are a few jolly japes available, the point of which is to see how long it takes for the unwanted caller to hang up on you.

The first is the one unashamedly stolen from a television ad which is when you sweetly ask the caller to, “please hang on a moment,” lay the receiver down and go and make yourself a coffee, do the crossword, go and do the shopping if you want – they’ll give up sooner or later.  (I did this one time and kept quietly listening in from time to time to see how long they hung on.  Surprisingly it was over ten minutes.)

Then there’s the ‘one word method.’  This comprises of steeling yourself, however chatty or insistent the caller becomes, to limit yourself to only one word.  The obvious one is “yes” although I suspect a real expert at the game could come up with something a bit more adventurous.

The point is to see how long it takes the caller to terminate the conversation which, if the only response they’re getting is “yes” actually takes less time than you might imagine.

But my all time favourite is the ‘bad line method’ which, as the name I believe suggests, requires you to pretend that there is a fault on the line which renders you unable to make out what the caller is saying.  This is easily done by firstly advising the caller that, as it’s a bad line, you didn’t make out what they said and inviting them to repeat what they’ve said and, once they’ve done this twice, you then ask them to spell it.

A recent call I had went something like this:

Caller:      Good morning, my name is Daniel.  I’m calling from Windows and we have identified a problem with your computer.

Me:           I’m sorry but it’s a very bad line.  What did you say your name was?

Caller:      Daniel.

Me:           I’m sorry, I didn’t catch that.  Can you repeat please?

Caller:      Daniel.

Me:           I’m sorry, I still didn’t get it.  Can you spell it please?

Caller:      D-A-N-I-E-L

Me:           Daniel?

Caller:      Yes, Daniel.

Me:           And the name of your company?

Caller:      Windows.

Me:           Sorry but it’s a REALLY bad line.  Could you spell that please?

Caller:      W-I-N-D-O-W-S.

Me:           Windows?

Caller:      Yes – Windows!

Me:           Ah, I see.  So you’re selling double glazing.

Caller:      No, it’s about your computer.

Me:           But you said you were calling about windows.  What have windows got to do with computers?

Caller:      No, I’m calling because we’ve identified that you’ve got a problem with your computer.

Me:           Sorry but it really is a very bad line.  Can you repeat that please?

Caller:      We-have-identified-that-you-have-a-problem-with-your-computer!

Me:           My computer?

Caller:      Yes, your computer.

Me:           But I don’t have a computer.

Caller hangs up.

RESULT!

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Feb 192012
 

TIF – doesn’t this American innovation in borrowing just sound fantastic?  You get to ‘unlock’ money, re-develop an area, and money comes flooding in.  What could be wrong with that?  Karin Flavill looks across the pond to the home of the junk bond and bad mortgages, and doesn’t like what she sees.

While arguments rage over the future of Union Terrace Gardens, there’s consensus about one thing.  Tax Increment Funding is a somewhat difficult concept to get to grips with.  Not because the basic definition is complex.

TIF funds development by borrowing against future business tax gains arising as a consequence of that development.   New developments mean new business rates.  The local authority keeps a portion of those business rates (from businesses that wouldn’t have moved into the area but for the development) to repay the loan.

The complexity arises in assessing how this mechanism can be applied in a manner that avoids various potential pitfalls.  TIF is still very much in the experimental stages in the UK, so we lack a domestic reference point to understand how well the process is likely to work from start to finish.

When business is attracted from one area to another by a TIF funded development, it may be at the expense of another area.  This is known as “displacement”.   The area benefiting from TIF is pleased to lure business away with its spanking new TIF-funded development.  The region losing out wants some protection against financial detriment.

The TIF scheme provides that tax increment coming at the expense of another region can’t be retained by the local authority to make TIF repayments.  Like other NDRs, those increments must be sent to Central Government who will pool them with other funds then redistribute the funds equitably among regions.

Rather than being a tool to give cities a competitive edge and win City of Culture status for celebrated developments (the vision currently being promoted in CGP supporters’ referendum campaigns), TIF was first developed in the US as a means of helping regions to improve their most blighted areas.    Gradual shifts away from this philosophy, and increasingly creative ways of arguing blight, have led to many states in the US tightening up legislation to prevent TIF from being awarded except where genuine blight is demonstrated.

Chicago is often cited as example of the TIF scheme being misused to benefit the areas that least need it.  In August last year, a report was released outlining areas for improvement in the operation of TIF in that city.  The report highlighted problems regarding the monitoring of TIF expenditure.

Taxpayers had not been afforded easy access to information that would help them understand the TIF process or to evaluate the performance of the investment.   This reduced transparency of the process.

  although the initial cost proposed was $224.3 million, ultimately the park cost $482.4 million

The harder it is for the ordinary citizen to understand the TIF process and to evaluate the success of the development it funds, the greater the potential for corruption and abuse of the process by those who do understand it, and who can make it work to their own advantage.

That some will seek and gain an advantage through cronyism is an unfortunate element of life from which no city is immune.

In the 1990s, Chicago Mayor Daley (no relation to Arthur) developed a strong attachment to a project that would come to be known as Millennium Park.  A 16-acre landscape situated over an underground parking structure, it was built on top of Railroad tracks in an existing park called Grant Park.  The architect involved was Frank Gehry who had won international acclaim for the Guggenheim Museum in Bilbao.  The Chicago Tribune enthused that:

“The most celebrated architect in the world may soon have a chance to bring Chicago into the 21st Century”.

The park has certainly won many admirers worldwide and is, in many ways, an excellent model for what the City Garden supporters are hoping that project will become.   Properties in the immediate surrounds have become very fashionable and have increased significantly in value.

For others there has been a hefty price tag.  For example, although the initial cost proposed was $224.3 million, ultimately the park cost $482.4 million.  The park has come at a very high price to Chicago residents in terms of cuts to funding of public services and job cuts that were necessitated by the cost of the park.  Salt is rubbed into the wound, on occasion, when the park is closed to the public so that corporate functions may be held there.

During and after the building of the park, Mayor Daley was frequently criticised for alleged cronyism in the awarding of contracts.   Other areas of the city continued to deteriorate, while their inhabitants observed the increasing wealth and prosperity of those parts of the city that benefited from TIF funded schemes.
Areas that never suffered from true blight in the first place, but which were a focus of interest for developers, politicians, owners of business premises and others who could make the TIF scheme work for them.

In some ways it’s puzzling that we, supposedly a far more socialist nation than the US, are applying a model of TIF so similar to that model which states in the US have been increasingly trying to move away from by drafting legislation that aims to help TIF function in accordance with its original aims.

There has always been a tendency for conservatives to condemn the poor for their reliance on state sponsored welfare, but in recent years have people started questioning more vigorously the exploitation of taxpayer financed schemes by the some of the biggest players in business (players who have traditionally, but not always accurately, been lauded for their self-sufficiency).

TIF deserves close attention for its potential to increase this problem.  Failure to know, or care about, the original philosophy of TIF leaves us less alert to its potential for misuse that could worsen existing inequalities in our society.

The UK version of TIF springs from recommendations in a 2008 report by PWC and Core Group Cities for an alternative method of funding developments in core group cities (the 8 largest regional cities in England).   The report is here.  

It begins with commentary on the economic successes of the core group cities, and highlights continuing problems relating to unemployment and deprivation in some neighbourhoods.    It states an aim to “rejuvenate communities, provide new employment opportunities and stimulate further economic growth.”

  Promoters of the CGP dismiss the possibility of serious overspending as scaremongering

The report then discusses the increasing political emphasis on a devolved approach to economic  development .   A defining aspect of TIF is that it permits local authorities greater autonomy in the matter of funding developments once they have been granted the TIF loan.

For this to happen, they must submit a detailed business plan to the SFT who make recommendations to central government regarding feasibility.

PWC, having been involved in the UK version of TIF from its conception, is ideally positioned  to assist local authorities with the preparation and submission of their business plans.  Finance and Resources Committee meeting minutes from September 2010 discuss PWC’s remit in preparing a TIF business plan for approval by the SFT.  The minutes refer to several important city projects the Council would wish to progress, whether or not the City Garden project went ahead.
See: https://docs.google.com …committees.aberdeencity …pwc+tif+business+plan

“The terms of PWC’s assignment make it clear that they are required to produce a business case that ensures zero financial risk for the Council.”

The Council states that it will make no financial contribution to the City Garden Project.  The development must be funded wholly by private contributions and by the TIF loan and completed within the budget.

Promoters of the CGP dismiss the possibility of serious overspending as scaremongering.  Chicago’s Millennium Park experience demonstrates, however, how this can and does happen.   As a response to such concerns, Sir Ian Wood has pledged an extra £35 million.   It’s not clear what will happen if the cost exceeds this.

Despite ACC’s insistence that PWC present a business case involving zero risk to the Council, the draft business case completed in January of this year contains no such promise.  It focuses on minimising risk and balancing the risks involved in carrying out the project against the risks involved in doing nothing.

Outlining the need to attract investment and talented professionals to Aberdeen to assure future prosperity, the plan refers particularly to the energy industry.  Due to the oil and gas industry being regarded as the primary targets for investment in Aberdeen, and Aberdeen’s existing status as the main centre in Scotland for this industry, PWC anticipate displacement being low (10%).   A low anticipated displacement figure is essential for arguing the likely success of a business plan.

  PWC appears to anticipate investment by that industry increasing in Aberdeen, alongside the increasing depletion of oil and gas reserves

Work is expected to be completed over a 5 year period beginning this year, with TIF borrowing being carried out in stages (the first draw down taking place in 2014).  The proposed development is expected to create approximately 2 million square feet of commercial space and to speed up the development of a further 1.4 million square feet of commercial space.

The CCRS (City Centre Regeneration Scheme) predicts 6,500 new jobs resulting from the development.  It should be noted, though, that that figure is a “by 2039” prediction.

The business plan states:

“Oil and gas reserves will run out over time, perhaps 30 years, and Aberdeen is looking ahead. It knows it needs to adapt its industrial base and re-examine how it creates wealth and prosperity.   Aberdeen is confident it can do so.”

This project is to be completed in 2017, and its success relies significantly on a very low displacement figure of 10%.  In presenting this figure PWC relies on the oil and gas industry, already present in Aberdeen (and therefore not being taken from other areas) being the main sources of increased investment in Aberdeen.   Confusingly, PWC appears to anticipate investment by that industry increasing in Aberdeen, alongside the increasing depletion of oil and gas reserves in the North Sea.

Perhaps in anticipation of confusion about this assertion, much is made of the possibilities relating to renewable energy – an industry Aberdeen must embrace and develop expertise in, regardless of Donald Trump’s views.  The question is whether developments in other areas area will not only compensate for the steadily diminishing presence of the oil industry, but expand to the point where the business plan can work as anticipated.

Regarding the City Garden proposed as a replacement for UTG, the report comments…

“While there is no direct benefit the fact that the City Gardens Project becomes a reality and underpins the CCRS will benefit Aberdeen’s wider population and business community.”

During a recent BBC Scotland debate, campaigner Mike Shepherd (a geologist with years of experience in, and expert knowledge of, the energy sector) was shouted down and jeered at by pro CGP hecklers.  The latter have tended to define opponents of the City Garden Project as tree-huggers and luddites who will be crushed by the wheels of change.   UTG has also been described, throughout the debate, as a dangerous area…despite police reports indicating far lower crime levels in UTG than in surrounding street level areas.

The debate has often been an acrimonious one, featuring conflicts of various kinds.  Already the TIF pilot scheme in the UK form originally advocated by PWC has brought deep divisions to Aberdeen.  It seems set to be promoting a cheerfully unapologetic attitude, amongst some in our community, with regard to social exclusion.

A popularly cited reason for getting rid of UTG is that this will also rid the city centre of people with drug and alcohol related problems.   Presumably, relegating them to more blighted areas that would, were TIF being applied in a manner consistent with its original aims, be the areas actually benefiting from this scheme.

 

Jan 272012
 

The business case for TIF and the City Garden Project by Mike Shepherd

The Technical Feasibility Study for the City Square Project was published in 2009. A key problem area was identified early on:

“The difficulty in quantifying the economic gain is considerable. To describe the benefits in cultural and civic terms and to focus on the future raison d’être of the City of Aberdeen will become the means of explaining the benefits. However it is very difficult to make these benefits seem tangible. Yet this is precisely what will have to be done for a proposal to succeed.”

Three years later, and with the scheme rebranded as the City Garden Project, they are still struggling to give any clear explanation for the economic benefit.

The business case for Tax Incremental Financing (TIF) was presented to Council on Wednesday. TIF is a mechanism whereby a local authority borrows money from central government funds to finance a development project. Any new business rates created by the project are used to pay off the loan and interest. It is intended to act as a self-financing mechanism.

The City Garden Project has a nominal cost of £140m, of which the promised private sector contribution is £70m. Aberdeen City Council is being asked to underwrite a £70m loan through a TIF scheme. This is part of a larger plan to redevelop the city centre which includes knocking down St Nicholas House, the Denburn car park and health centre area.

The TIF business case presented to councillors is, however, seriously flawed.

http://committees.aberdeencity.gov.uk/mgConvert2PDF.aspx?ID=18350

An Attractive Aberdeen

The main justification for the City Garden Project is that it would apparently create a high quality city centre to make Aberdeen more attractive. This is supposed to act to retain and draw in energy and other professionals, together with an increased number of visitors.

Research shows that talented people choose place rather than job when making location decisions. As an Energy City, Aberdeen competes for skilled people with….areas like Abu Dhabi, Kuala Lumpur, Houston and Perth (Australia).”

Yet, a survey published two months ago makes this claim somewhat questionable.

ABERDEEN has been rated one of the world’s top cities to live in for the second year in a row, a survey published today reveals.  Quality of life in the Granite City is ranked above that of Hong Kong, Los Angeles, Houston and Dubai in the study, which is used by governments and multinational firms to help decide where to send staff.”

http://www.pressandjournal.co.uk/Article.aspx/2536835

Jobs Creation

Most controversial is the claim that regeneration of the city centre could create 6,500 jobs.

The report sets out how his figure was derived. A questionnaire was sent out by the Council to companies and a small number of interested parties in Aberdeen with the intention of assessing the economic impact of the city centre redevelopment. One of the target groups comprised key developers, land owners and agents. Of the 35 parties in this group, only one replied to the questionnaire. They then contacted all remaining 34 developers by phone. Even then, when directly approached, only six of the 34 were prepared to speak to them.

Unfortunately this question did not garner any responses

The developers were asked ‘to identify the extent to which the delivery of each of the five development schemes would result in uplift in development potential for housing, retail outlets, office space, business units, hotels, tourism and leisure in the City Centre’.

However:

“No respondents identified the project as having any impacts on the development potential for business/industrial units in the City Centre”.

Then:

The next question in the survey requested developers to provide an indication (in quantifiable terms such as the number of units, square footage etc) of the extent to which the identified benefits would impact upon their organisation’s investment plans and/or objectives. Unfortunately this question did not garner any responses as consultees felt it was too soon and/or complex to attribute impacts in these terms.”

That questionnaire wasn’t that much help then.

“Additionally it was apparent that individual developers and other respondents identified potential uplifts in activity and recognised that the timing of investments would be brought forward as a result of TIF. However, many of these developers still had expectations that, irrespective of future economic conditions or City Centre Regeneration Scheme (CCRS) , their specific sites will be taken forward. It was apparent that individual developers and other respondents identified potential uplifts in activity and recognised that the timing of investments would be brought forward as a result of TIF. However, many of these developers still had expectations that, irrespective of future economic conditions or CCRS, their specific sites will be taken forward.” (HA!)

SO WHAT DID THEY DO NEXT ?

“In balancing these different responses (i.e. CCRS will act as a stimulus to market uplift in general versus developers views that each individual site is likely to be taken forward anyway) the Council, ACGT Enterprises and their advisors have initially assumed a profile of development under the no CCRS scenario whereby:

“None of the cultural, leisure or retail elements of the CCRS projects will be taken forward;

“At least one major site totalling 0.720 million square feet will be taken forward in the anticipated timescales projected by developers regardless of CCRS; and,

“On the remaining sites identified, 1.369 million square feet will go forward without TIF over the 25 year period considered, but such developments will lag, on average, three years behind the profile assumed with CCRS.

“On the remaining sites identified, 2,029 million square feet of development (out of total development potential of 3.468 million square feet) will not go forward without the CCRS, over the proposed 25 year TIF period.”

THIS IS THE KEY BIT

“the Council, ACGT Enterprises and their advisors have initially assumed a profile of development “

AND THEN …

Took the 2,029 million square feet figure, multiplied it by ‘standard job density ratios,’ and came up with 6,500 jobs.

Assumptions?

So what happened next?

“In balancing these different responses (ie CCRS will act as a stimulus to market uplift in general versus developers views that each individual site is likely to be taken forward anyway) the Council, Aberdeen City Garden Trust Enterprises and their advisors have initially assumed a profile of development under the no CCRS scenario whereby:

…. 2,029 million square feet of development (out of total development potential of 3.468 million square feet) will not go forward without the CCRS, over the proposed 25 year TIF period.”

The footage was multiplied by standard figures which relate development area to the number of jobs likely to be created, hence 6,500 jobs.

The key word here is ‘assumed’. An exercise in speculation somehow translated into a press statement that the City Garden Project will create 6,500 jobs. This wild claim led to much scepticism. It was pointed out that the London Olympics are only predicted to create 3,000 new jobs.

The Risks

The discussion on project risks is somewhat lightweight. One concern is the possibility of massive cost over-run on the project. The report even tacitly recognises the possibility:

“It has demonstrated with the redevelopment of Marischal College that it can have a major project delivered on time and under budget. This is a rare accomplishment in such large projects.”

In June 2010, I gave a deputation to a Council meeting where I asked who would pay for any cost over-run on the City Garden Project. The then Chief Executive, Sue Bruce, decreed that the private sector would pay, not the Council. Since that meeting, there has clearly been little progress on the matter. The report mentions that:

“Before entering into any TIF arrangement, ACC will endeavour to structure an arrangement with its private sector contributors that minimises ACC’s risk exposure.”

The Council should walk away from the project unless it gets a legally-binding commitment from the private sector to cover all costs of any project over-run. The major financial problems caused in Edinburgh Council as a result of the projected £200m-plus overspend on the trams project should be foremost in councillors’ minds, one would hope.

TIF can be a risky way to borrow money. The risks are understood by the Council:

“For most TIF projects the most significant risk would be in relation to the business rates identified not materialising or being delayed. This would result in ACC having insufficient revenues available through the TIF mechanism to service and repay their borrowings.”

There is another risk. The loan will be in place for a period of 25 years, gradually being paid off, it is hoped, by new business rates. Like a mortgage, interest will accrue on the unpaid part of the loan. The business case assumes an interest rate of 5.2% over the 25 year period. Should interest rates rise by only 1%, then there will be a predicted shortfall of £20.7m left to pay after 25 years.

Careful reading of the TIF business case for the City Garden Project shows that it is based on unexplained assumptions, optimistic extrapolations and will involve financial risk for the Council. Yet the public are being told otherwise.

Tuesday’s ‘Press & Journal’ quoted a City Garden Trust director, who mentioned they had polled 50 people in Aberdeen. Those against the City Garden Project had said the city could not afford the project.

“When the funding was explained and the economic benefits outlined, ten of these people changed their minds. “

This is what I would have told them instead.

“Your house needs doing up, you are heavily in debt, you can barely find the cash for the essentials in life. Should you take out an enormous mortgage for a new patio and garden? No!”

Oct 132011
 

Mike Shepherd, Chairman of the Friends of Union Terrace Gardens, puts the case for keeping Union Terrace Gardens.

Union Terrace Gardens are a vital part of Aberdeen’s heritage.

The city centre park was planned by Alexander Marshall Mackenzie, the architect who also designed the Art Gallery, St Marks and the frontage of Marischal College.

If Union Terrace Gardens feel as if they belong in the city, it is because there is a harmony between the park and the surrounding buildings, several of which were designed by Marshall Mackenzie.

There is a sense of architectural authenticity. This authenticity would be lost if a six-acre modern square is built, which would be surrounded by Victorian granite buildings. The singer Annie Lennox has described this possibility as an act of civic vandalism.

Aberdeen’s heritage matters.

The beautiful granite buildings give us a sense of place and belonging. We identify with our heritage, and Aberdonians are proud of their beautiful city. The replacement of the old with the new, artlessly done, erodes the unique feel of Aberdeen, and starts to make our city look like everywhere else.

The Gardens are beautiful and spectacular.

The Gardens provide shelter below street level under the hustle and bustle of the city centre. The shelter is enhanced by the 78 mature trees in the Gardens, all of which will be chopped down if a modern city square is to be built according to the technical feasibility study.

An Aberdeen Council document states the following:

Union Terrace Gardens has many qualities to be exploited and enhanced including:

– Topography which provides a unique and dramatic setting for the surrounding historic townscape and bridges, and an essential component of the identity of the City Centre

– The character of buildings to the rear of Belmont Street

– The setting for His Majesty’s Theatre, St Mark’s and the Central Library, Denburn Viaduct and Union Bridge

– Green space and mature trees

– One of the last locations where the historic relationship of Union Street to the old city can be appreciated

(Source: Aberdeen City Council,Aberdeen City Centre – Developing a Vision for the Future, May 2010).

The development of Union Terrace Gardens is not a done deal.

There are many obstacles in the way of the so-called City Garden Project, such that it is unlikely to happen.  The project depends on the Council borrowing £70M to fund the project through Tax Incremental Financing. The council, who are £562M in debt, cannot afford to take any more risks on borrowing.

There is no public consensus for the project: indeed a consultation held two years ago rejected the scheme. The politicians are hoping to address these concerns by holding a referendum, which will inevitably support the retention of the existing Gardens.

There is a much better alternative to building a modern and intrusive city square in the middle of the Granite City.

The Friends of Union Terrace Gardens group are committed to the sympathetic restoration of our city centre park. We intend to act in a similar capacity to the Friends of Duthie Park; Duthie park will benefit from the funds attracted by the Friends and will be restored to its former glory. Likewise, the Friends of Union Terrace Gardens intend to return Union Terrace Gardens to a fully-functioning park again.

It wouldn’t take much.

Our park needs some tender loving care, new toilets, a play pen, improved access. We have organised social events in the Gardens and we are instrumental in making Union Terrace Gardens a fun place to visit. It is a park that is a key part of Aberdeen’s heritage, the green heart of the Granite City.

We are a community group dedicated to the future of Union Terrace Gardens.

– Join us, help us in our aims; find out more from our website www.friendsofutg.co.uk