Feb 212021
 

By Suzanne Kelly.

As seen in our earlier article https://aberdeenvoice.com/2021/02/acc-taxi-driver-grant-handling-to-be-investigated/ , central government is giving £1500 one-off grants to eligible taxi drivers who have lost trade during lockdowns. 

Edinburgh, Glasgow and other cities are distributing the funds to drivers who answer a series of questions online, submit ID, and supply bank account and sort code details.   

In Aberdeen, things are not quite so straightforward.

Aberdeen City Council’s handling of the grant is being reviewed by central government and data protection agencies following Aberdeen Voice’s investigations. 

Drivers here are told they can only apply electronically, must open a user account on the city’s website to access the application, and must submit a bank’s official statement showing a month’s worth of transactions.

A central government spokeswoman said: 

“The requirement for the bank details is an SG condition but that is just literally account number and sort code so people can be paid into their account.  Our guidance states that drivers must provide bank account details and local authorities can request appropriate additional evidence to determine eligibility.”

As a Glasgow city council spokesman we contacted added: 

“The webpage doesn’t say that transactions within the account have to be shown, only the name, address, account number and sort code. A bank statement with redacted transactions is therefore acceptable.”

A spokeswoman from the Information Commissioner’s office said unofficially that she would redact transactions if asked for a statement.

ACC will neither back down from nor explain its position. The type of statement an account holder can print off themselves is not accepted; the bank must issue an official statement to satisfy ACC.

Should anyone think it is not a big deal to hand a month’s worth of financial transactions over to ACC, AV is pleased to remind readers that in 2018 ACC was investigated for a massive data breach when it sent personal details such as salary and NI numbers to third parties. 

In 2019, it was reported by Jon Hebditch of the Press & Journal that the city’s computers were hacked no fewer than 15 MILLION TIMES.

Why does ACC need to see what a driver is buying and where they are spending their money?  

A driver approached us who sent in their unredacted bank details and they advise they have had two attempted identity thefts following their application.  Of course, this may be wholly coincidental, but it highlights the need for privacy.

Many banks, mobile companies, credit card companies will sometimes ask for details of a previous transaction in order to verify the identity of a phone caller.  Anyone who gets hold of a bank statement can make an identity theft bid.

Data protection laws say personal data must not be collected unless it is required for a specific transaction, and must be destroyed once it is no longer needed.  Once a driver proves who they are, their eligibility and their bank name, account number and sort code, there is no need for that driver’s financial transactions to be seen by anyone.

The question is, why does Aberdeen City Council think knowing a driver’s bank transactions is any of their business or relevant for issuing a grant once the driver establishes identity and eligibility?

Many drivers are understandably unhappy then that ACC wants sight of the applicant’s individual bank transactions.  Derek Davidson told AV: 

“I wasn’t aware transactions could be redacted. My understanding was that if you did this it could affect your claim being processed.”

Who in ACC will see this data and whether or not it will be destroyed as soon as it is no longer needed are unclear. 

What is clear is that ACC does not need to see any personal transaction details to pay people money they are due. AV is trying to get the council to remove this intrusive, potentially illegal invasion of privacy.

After several attempts by AV to get ACC to explain its invasive requirement, we have received a list of rules and regulations, and an assertion that central government did not specify how to handle the roll out. 

The city was asked if it will now follow Glasgow’s example (other councils allow redaction too, we understand) and let drivers conceal their individual bank transactions.  No answer to this simple question was offered.

If the city does reverse its policy, we will advise.  However, as ACC is dragging its feet since it was first approached, and we know drivers are in great need of the money, it may well come too late. 

An Information Commission Office spokeswoman commented:

“As mentioned we can’t give a judgement before knowing the full facts and being able to establish formally what information the council wants, how it is being used, what their privacy policy states etc.  If someone complains to us then we would look at the detail and possibly make further enquiries if necessary.

“As per our statement,  if people are concerned about how their personal data is used they can raise it with ACC and then the ICO.”
 
We urge anyone with data protection issues to issue a complaint both to ACC and the Information Commissioner – here is the link again to their complaints procedure:  https://ico.org.uk/make-a-complaint/, and here is ACC’s chief executive’s email address:  chiefexecutive@aberdeencity.gov.uk

AV will be happy to hear from anyone impacted by the issues arising.

Aberdeen Voice maintains that the city’s press office has the ability to check with every department, and could have learned more about the issue if it needed to. 
 
We will try to find out why it chose not to do so and why it is choosing to doubt AV’s story.
 
  • Comments enabled – see comments box below. Note, all comments will be moderated.

Feb 092021
 

By Suzanne Kelly.

Many area taxi drivers are suffering.

Not only has lock down stopped most of the journeys people would have made, but the city’s draconian and Byzantine laws, which stopped city businesses making and receiving deliveries and which created arcane one-way traffic systems, prevented people from making swift in-and-out taxi journeys to buy essentials. 

Now the city seems to be fumbling on a new front.

The Scottish Government recently announced a scheme to help with £1500 one-off grants. 

The central government website says:

“If you are eligible for a grant your local authority will get in touch with you, starting from week commencing 18 January 2021.  You do not need to contact them.”

Derek Davidson, 57, of Bridge of Don, has been a driver for 21 years.  Mr Davidson told Aberdeen Voice:

“The grant will help drivers pay fixed costs such as car loans and insurance which were not included in the grants given by the U.K. government. The Scottish government were clear that these grants would be administered by the council and paid out by the 31st January.”

Three key points from the Scottish government website are: that an applicant’s council will need your bank details, that the scheme started week commencing 18 January, and that correspondence can be by phone, email or letter.

An Aberdeen City Council told Aberdeen Voice otherwise, claiming:

*  the scheme only started on 26 January.

*  an official bank statement be supplied – despite a driver’s private financial transactions having nothing to do with their eligibility.  A print out from logging into your account is not acceptable. 

Applicants should not need to supply more than their bank name, sort code and account number once they have proved they are eligible and submitted ID. 

This official bank statement requirement will also delay payments while applicants write to their bank to get an official statement (many banks convinced customers to opt out of paper statements long ago for environmental and cost-saving reasons).

ACC demands that all correspondence be handled electronically. 

As Mr Davidson points out – not everyone has email and not everyone has a home computer. 

Once an applicant gets the official statement from their bank, they apparently need to scan it to comply with ACC’s email only directive.

ACC seems to require drivers to open an account on the city’s website before they can even access the application form. 

(NB The Scottish Information Commissioner is looking into ACC’s attempts to make FOI requesters sign up – those who want to make requests should insist on the freedom not to sign up, and/or use the website whatdotheyknow.com to lodge FOI requests.)  

This extra layer of unnecessary bureaucracy will mean every time a user is logged in, a trail of what they have accessed on the ACC website will come to exist. 

Not everyone who does FOI requests or who wants to apply for a grant they deserve wants ACC to be able to know what they are looking at for instance. There is no legal requirement on those who want to correspond and do business by letter to fall in line with ACC.

If, as some correspondence sent to drivers indicates, avoiding paper, letters is somehow a Covid-19 safety measure, then surely school teachers and staff must not touch any paper either.

Mr Davidson said:

“I’m not sure why the council would need to see the drivers’ bank statements as it is an invasion of privacy in my opinion. All they needed was our sort codes an account numbers. It is also wrong that people are excluded if they don’t have an email address.

“The council undertook to administer the grants and should have had adequate procedures in place to ensure every driver was included. I’d be interested to know what happens to any unclaimed money.

In terms of eligibility, our tax records show we have been paying our way as taxi drivers and that should have been all the proof they needed for distribution of the grants.”

Central government advises it will look at how ACC is handling the administration of this grant.

ACC doubled-down when AV requested clarification on why they seem to diverge from the central government’s information on the grant.  A spokesman said:

“The terms agreed through Cosla and SLAED is for all Local Authorities to administer the funds through an online application process – every local authority has done so.

“The application form was published on the council website on 26 January [2021] and we contacted drivers the same day.

“Local authorities are required to be assured of the validity of any supporting information requested in determining eligibility for a grant.

“Every local authority requires details of the applicant’s bank statements to verify this is a legitimate applicant and not a third party using the licence and name of a driver. The Council has a privacy notice for the data handling process in respect to the scheme which is published on the website.”

AV will update further once central government advises. We will be happy to hear from any drivers who are impacted.

  • Comments enabled – see comments box below. Note, all comments will be moderated.