Sep 092016
 

Old Susannah’s takes account of how no one is accountable any more for their actions. By Suzanne Kelly

DictionaryA lovely week of great weather in the Deen has passed; if only we had some city centre concrete slabs we could have relaxed on instead of a suntrap in the form of a sunken, historic, green, grassy garden. Oh well.

BrewDog threw another of its Drink and Draw events; these are for people of all abilities, and are going down a storm. Lush helped raise awareness and funds this past weekend for excellent charity DAWGS.

This past week in the UK saw some of the great thinkers of our time explaining some of their great works.

A 63 year old man in Manchester is being unfairly persecuted for punching a 5 day old baby in a supermarket. The proud parents were holding the child up to show to some of their friends on the child’s first-ever day out, when the man came over and punched the child in the head.

For some reason security called the police and the child was hospitalised (apparently she is fine now). Inexplicably, the police wanted the man to explain.

“I thought it was a doll,” he said. 

The Manchester City doll-punching finals will be held next month, we hear.

Closer to home, Aberdeen City Council is once again the toast of the town.

Not content with giving us Marischal Square and giving the P&J free rent for a year (while we have homeless on the streets and empty, habitable council properties it should be noted – thanks Pete Leonard), they are making the streets safe. By safe, I mean they are covering those hazardous cobbled streets of the merchant quarter (if that’s what we’re calling the Green this week) with tar.

No more high-heel-related trips; no more boring historical ambiance. It was all going to be lovely – then the not in my back yard brigade demanded the cobbles should be restored.

If only there were someone in charge of making decisions about our Housing and Environment who could know what’s going on and what’s happening. But if you’re only going to pay someone about £112,000 a year plus expenses and a £20,000 a year pension contribution, you’re not going to find anyone but a selfless saint to take on the job and actually know what his department heads are up to (isn’t that right Pete Leonard?)

Well, autumn is on the way, and Old Susannah will be joining Aberdeen’s fashionistas to do some shopping. And where better to wear the latest fashions?

ESCALE FRANCE is a Union Street shop selling fox and racoon fur clothing. Nothing screams ‘I am ignorant, self-absorbed and don’t care about needless suffering’ than decorating yourself with the pelt of an animal that was caged, tortured, terrified and skinned, usually alive, sometimes after being clubbed to death.

SPECIAL OFFER: Visit Escale France, and for every OS reader who tells them to stuff their fur where there will be no danger of sunburn, I will buy you a free half pint of BrewDog. I am serious. Send me a photo of yourself in front of their shop with an anti-fur poster to Aberdeen Voice, and I will stand you to a drink (first 50 people).

It is a well-kept secret, but it is possible to be warm and good looking in 21st century Scotland without sewing together the skins of tortured dead animals, raised only for fur, to wear.

Whether it’s making money out of torturing animals, tarring over a medieval cobblestone street, selling Aberdeen taxpayer-owned land for a pittance, or punching infant girls, the people who engage in such activities always have excuses.

Just remember – you can do anything you like – as long as you have a good back up story. Here are some examples of today’s best excuses, great and small. Have you screwed up? Did you lie down on the job? Over your head and don’t know what’s going on? Here are some helpful examples of how great leaders cope.

Clerical Error: (Modern English compound noun) To make an unintentional administrative mistake, which might include making a typographical error, mis-filing documents.

Didn’t get obey the law on Data Protection? No idea there was one? Are you charged with No clue how to do anything but your nails? No worries! If you’ve not registered your multi-million pound, 6,000 person employing golf resort complex with the UK authorities and are in breach of some serious human rights – just tell them you made a clerical error.

If you’ve been filming all those tedious plebs, camera crews and residents for years but didn’t actually register your activities, just tell the authorities it was not your fault, but one of your thousands of employees made a mistake and didn’t file.

According to that leftie newspaper The Guardian, the Scottish Information Commissioner’s office said:

““The Data Protection Act requires every organisation that processes personal information to register with the ICO, unless it is exempt. Failure to do so is a criminal offence,” the commissioner’s office said last week. “We’ll be writing to the company, asking it to clarify how it is registered.”

The award-winning most beautiful golf course in the world ever told the Guardian:

“We take the security of our employees and guests’ personal data very seriously and comply with all aspects of the Data Protection Act. [sure you do – Old Suz] A clerical oversight has just been brought to our attention which is now being rectified.

“As a public facility open to all, Trump International has CCTV cameras located at its entrance and around the public buildings within the estate, for the safety and security of its members, guests and staff. [but not for the safety and security of ramblers like Rohan Beyts, filmed while on the course, obvs – Old Suz]

So, it’s all just a clerical error. The clerk in question forgot to register with the Information Commissioner, assuming they had the sense to know that if you put up security cameras you need to do so. It would be a harsh person indeed who disagrees with the Trump position this is a clerical error.

Far be it from Old Susannah to suggest this is yet another mistake in a catalogue of mistakes (planning, budgeting, forecasting, course design – remember when part of the course was washed away?…) which demonstrate the management shows that it is both out of its depth as to what is required for legal compliance, egotistical to the point they feel themselves above the law, and demonstrative of disdain for the rest of us.

Yes, just a clerical error.

Bonus example of clerical error: The Press & Journal has reported on how lovely the course is, and how tastefully decorated the Trump-crested MacLeod house is. It also reported on Rohan Beyts’ being arrested for allegedly urinating in the Marram grass – and being allegedly filmed on Malone-Bates’ orders.

However, I can’t find a record of Damian Bates’s P&J reporting on Mrs Sarah Malone-Bates’ failure to register the Trump resort with the Scottish Information Commissioner. This omission is most likely just a clerical error.

Road Repair: (Modern English Compound noun) act of ensuring street surfaces are safe.

You really have to hand it to the people responsible for road maintenance in The Granite City. For centuries a cobbled street surface at the Green managed to endure. It’s just wild speculation, but in the past, Old Susannah guesses that if a cobblestone got chipped or loose, either it was replaced or the area around it would have been fixed. How did those past craftsmen manage for the hundreds of years before ACC 2016 existed?

Yes, someone near the top of the food chain, possibly of course in Housing & Environment (would that be you Pete Leonard?) decided the thing to do was to tar over the cobbles. Now I prefer the romance of a tarred street in a historic area as much as the next gal, but apparently people complained, and the cobbles will be restored.

Why did the city suddenly decide to tar the road over? According to the BBC:

“Aberdeen City Council said the resurfacing on Windmill Brae was necessary because some of the stones had come loose. Concerns had been raised on safety grounds by local businesses.”

The BBC piece continues:

“However, the local authority said the work was below standard and the tar would be removed. A “permanent solution” is being sought.” 

Why fix a few loose stones when you can tar over history? You might think that since policy seems to be pothole repair is done on a patchwork spot by spot area (when it’s done at all), some due care might have been given to fixing whatever stones were loose.

It does get better though – this whole debacle shows just how responsive and caring our council is. Local businesses – not named, not coming forward – apparently have safety concerns about the cobbles. Naturally, whenever a business or a person expresses a concern or a wish, the city will immediately spring into action to fix the issue or respond to the request. Just like when 3,000 of us and three community councils asked the city to leave Tullos Hill alone, spare the deer and save money.

If you don’t recall, the head of Housing & Environment helped push the destruction of 36 deer and we now have neither deer nor thriving trees in the scheme our head called ‘cost neutral’ (but you were wrong on all counts, and it’s cost the taxpayer a five figure sum so far, hasn’t it Pete Leonard? Ever thought of going into a different line of work?) But I digress.

Yes, some businesses apparently had safety concerns. Answer: change the hundreds of years old cobblestone streets. I am on the edge of my seat to see what businesses come forward to say they wanted this, and to see what the ‘permanent solution’ would be.

So the next time you vandalise a historic structure by covering it with tar (why didn’t the workmen wonder at the stupidity of their task you might ask?), just say you were trying to please local businesses, and it was unsafe – but you’ll undo it anyway. Makes perfect sense here in the Deen.

Finally, while I am in two minds about including this in a satirical column, sometimes satire is a good response in place of fury. Here are some of Pete Leonard’s excuses for the Aberdeen Crematorium ash scandal. Despite industry bodies existing in the UK for decades, despite best practice standards being easily found on the internet, despite being the man ultimately in charge, Pete Leonard has his reasons for what happened on his watch.

Vacation: (English Noun) State of being away from work, perhaps involved in travel and/or leisure.

While the families who were denied the chance of personally disposing of the ashes of their offspring waited for answers, Leonard was on vacation.

Signed off Sick: (English compound noun) Non attendance at work due to illness.

Mr Leonard did not return from holiday; he is signed off ill.

No Excuse:

So many people seek power and money; I’ve lost track of the people who asked me to try and help with long-running Aberdeen City housing issues (some quite horrific). I’ve tried to make Pete Leonard see sense over the deer cull; he would not take any heed or even listen to the experts who were lined up to give free advice on how to control deer without culling.

Leonard did however deliberately stop the proposal put forward by a councillor to retain and enhance the meadow at Tullos and leave the deer alone – Leonard said leaving the land alone was ‘too costly’.

Housing & Environment always had a reason for delays, bad decisions, and stubbornness. I will, as stated, publish a crematorium review report, but I leave you with this sobering conclusion from the public-facing report (I am trying to get the ‘secret’ report released, you know – by contacting that Information Commissioner Malone hadn’t a clue about). Here is what the report said about the crematorium service, which fell under Leonard’s remit:

“this was a section of the City Council working in almost complete isolation without any strategic direction, development or quality control of the service, so far as it related to babies, infants and non-viable foetuses. There was little knowledge by Senior Management of the service provided to the families of these babies.

“There was insufficient interest taken or leadership shown by management” 

I am sorry if Mr Leonard is ill. I do however want him out of office, as I have done since first encountering him. I am far sorrier for all the people who should have had someone in this highly-paid senior management who actually gave a damn. The evidence over the years convinces me he never did.

Let’s not leave on this bitter note though. Just a few words of advice in summary.

1.  if you are going to run the world’s greatest golf course, there may well be some laws that apply – even to you.

2.  Fur belongs on the animals that bear it. The animals do not belong in cages. The fur trade is obscene.

3.  If you are the sort of person involved in the doll-punching scene, try to make sure you can tell the difference between a doll and a living, breathing infant. If not – consider asking for permission to punch someone’s doll/child before actually doing it.

Next week: hopefully a report on Leonard’s resignation, and more definitions. And – hopefully by then Aberdeen City Council will have offered Aberdeen Voice a free office space too – if they do it for the P&J, then they should do it for us too (nb – we’d turn it down because of things called journalistic ethics, principle, and the fact Marischal Square is nearly as unpopular with the pubic as the P&J has made itself.)

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Sep 092016
 

Suzanne Kelly looks back at a variety of City issues involving Peter Leonard, Director of Housing Environment and Infrastruccture. She concludes, while he is on sick leave following vacation, that in her opinion, it’s time for him to go.

marischalpicMany people in Aberdeen tend to think the councillors are to blame for all the many, many mistakes, flawed plans, waste of money, and bad decisions that take place.

The truth is that they only get to vote on reports put before them by officers, and officers can and do drive agenda and stop plans they don’t like. Staff too are controlled by the officers.

They are vilified for complaining or resorting to whistle-blowing when complaints to managers fail.

Aberdeen Voice is aware of more than one case of staff being micro-managed and having their work time scrutinized to the last minute. There are many people who, while worried about being discovered, want to talk about negative experiences with officers, and that includes Pete Leonard.

Head of Housing & Environment Pete Leonard has been implicated in a catalogue of bad decisions.

Having just missed a chance to apologise to the public over the cremation scandal so he could holiday, he is now off sick. Reports suggest he will remain out of the office – until terms of his final severance package can be ironed out. Many find his continuing in his post is now untenable following the cremation report – and the public has not seen the report commissioned by the Chief Executive.

My long-running interaction with him over the destruction of the Tullos Hill is no secret. He insisted on deer slaughter: when established consultants offered free help, they were rejected.

The slaughter was called ‘abhorrent and absurd’ by the Scottish SPCA in the circumstances. The expensive, unsuccessful attempts to establish trees on the hill are his responsibility – he declared in formal reports the scheme would be cost neutral. (Tullos is a former waste dump with little topsoil; the government’s own departments have written that establishing trees there is unlikely. However, it’s made quite a bit of money for consultants, suppliers, and deer stalkers).

Leonard’s insistence to the Housing & Environment Committee that the Tree for Every Citizen Scheme would be ‘cost neutral’ has cost well into a five-figure sum (and caused more than 36 deer to be culled needlessly) and may result in further expense to taxpayers soon. A councillor’s proposal to keep the hill as a meadow with deer was quashed before it could be voted on: by  Pete Leonard.

One of many ponderous reports flogging the dubious benefits of the Muse development of Marischal Square bears Leonard’s name. On 2 March 2016 this report recommends against asking the public for any further input on Marischal Square because the public might experience ‘consultation fatigue’ and may result in a ‘negative customer experience’.

Heaven forbid. Customer experience didn’t attract the council’s attention when, despite 3,000 citizens and 3 community councils demanding the deer be spared were ignored.

The idea was to have a temporary place under the arches where people could buy coffee and snacks

As to consultation fatigue, I think more people would prefer the chance to have their say and risk ‘fatigue’ than winding up with the monstrous white elephant at Marischal – where the Press & Journal will now call HQ for one year free – courtesy of the taxpayer.

By the way, after suggesting ‘consultation fatigue’ was real, the report goes on to steamroll the reader with jargon about including citizens to ‘participate in the development, design, and decision making services [how does a citizen participate in a decision making service??] to promote civic pride, active citizenship and resilience.’

Leonard has, in effect, proposed not fatiguing us with consultations while wanting our participation. Sounds like quite a balancing act; no wonder ‘resilience’ is also suggested.

There are many Aberdeen Voice readers who have fought to get basic housing repairs, fought to have housing suitable to the needs of the elderly and disabled, or even to have safe, habitable places to live. Some suggest the head of Housing & Environment needed to have a more hands on approach.

Who scotched the Cafe 52 plan to have a self-sustaining cafe in Union Terrace Gardens?

The idea was to have a temporary place under the arches where people could buy coffee and snacks, the Bothwell family were going to pay all the set-up costs, and volunteers were going to run it, as I recall. I do recall that the profits were all going to be churned back into improving the gardens. The departed Maggie Bochel even recommended this go through, and several councillors as well as many members of the public supported the plan.

Is it possible that a city council officer stepped in to stop this simple plan, and if so why? This may be a small side issue, but hopefully by now the point has been made that directors and officers can, and do, guide how and what a councillor gets to vote on.

As such, we need directors who are competent, who are capable, who are without bias, and who are accountable.

Where does the city most fall down? In its management of communities, housing and (obviously) infrastructure.

Who has been the responsible Director for Communities, Housing & Infrastructure for years? Pete Leonard.

Pete Leonard chose not to attend the public meeting that took place last week

Leonard is on a salary adjacent to £112k per year, plus a generous pension contribution. If he is allowed to remain in post following the various reports (public facing and secret) into the scandal of Aberdeen’s crematorium operations, something is drastically wrong.

Bereaved parents were told for years there would be no ash following cremation of their deceased children. In fact, the crematorium, under Leonard’s remit, was mixing the remains of children with those of unrelated adults, and in effect lying to parents.  This went on for years.

Some of the parents impacted by this cruel deception are calling for those responsible to be let go. I join that call

Pete Leonard chose not to attend the public meeting that took place last week; he was on holiday. It was disappointing to the bereaved that he was not there; his non-attendance sent a strong message.

The report into the long-running contempt shown both to the deceased and bereaved and severe managerial failure can be found here. It makes damning reading. Here are some highlights:

A damning summary:

“There was no overall strategic management of the crematorium. Aberdeen City Council had significant challenges elsewhere. Pete Leonard, Director of Communities, Housing and Infrastructure since 2010, explained to the Investigation,

“…in terms of the focus of senior management attention, you focus on the things that you know need fixing and you focus on the things you know to improve and areas where you need to make savings and you’ve got to try and bring the public and elected members with you, that’s very much a focus.”

“It was clear during the Investigation that the current Environmental Manager, Steven Shaw and those above him [that would include Leonard – S Kelly] had remote and ad hoc involvement in the management of the crematorium or the staff. The Investigation was told by the current Crematorium Manager, Angus Beacom, that,

“…staff felt that, in their words, not mine, they had been somewhat neglected by senior management”

“Pete Leonard, Director of Communities Housing and Infrastructure told the Investigation,

“I guess I was fairly light touch in my management in terms of, I don’t think I had visited the site for some time.”

“Pete Leonard confirmed that the purchase of new cremators was an expensive capital project and that he “was more focused on keeping track of that“,

“I guess the crematorium for me was a case of things seem to be going ok so a light touch management was ok and I wasn’t really getting involved.

The crematorium, I guess, never really featured on my radar. I wish it had, but it never featured on my radar so it was kind of left alone.”

“The Head of Services, Mark Reilly, told the Investigation,

“…Now there was a gap between Steven (Shaw, Environmental Manager) and Derek Snow (Cremation Manager) that I didn’t particularly care for. I wanted to really look at the structure of Bereavement Services and crematoria and how that works and get one manager overseeing both.”

“The Investigation found that despite issues about infant cremation coming to public attention following the media coverage about Mortonhall Crematorium in December 2012, no changes in practice were instigated at Aberdeen until November 2013 and July 2014.

“Pete Leonard, Director of Communities Housing and Infrastructure, told this Investigation,

“And we had lots of conversations, so we’d be saying, well if some people are saying that they’re recovering ashes, how is that? Are they using different temperatures and all this? There’s a lot of speculation about ‘well, we’re not sure how they’re doing it, but they’re probably doing things like turning the ovens off at night and leaving the baby in to ‘slow cook‘ and do we really want to be doing that and what if the parents found out about that?‘ and there were issues being thrown in around emissions and if you turn the heating down then you might be breaking the emissions law. There didn’t seem to be any shared industry knowledge or best practice.”

“There was no evidence that any effort was made by anyone at Aberdeen City Council to clarify at exactly what age or stage ashes were available. The senior managers did not challenge what they were told despite the information emerging from Mortonhall Crematorium nor did they seek information from Seafield Crematorium, or even closer, Parkgrove Crematorium, to ascertain how these crematoria could have been obtaining ashes despite the Aberdeen position that none existed until the age of eighteen months to two years.

“Pete Leonard told the Investigation,

“Around about that time we received a letter from Sue Bruce (then Chief Executive of City of Edinburgh Council) with the scope of the inquiry that she had asked Dame Elish to perform and I had a conversation with Valerie Watts then Chief Executive of Aberdeen City Council. I said I’d been to see the crematorium team, they assure me everything is okay but I really think we need to get some objective people in to do an audit and investigation into some of the processes and ask them questions. That led PwC to do an investigation, which was very much process based. At the same time, myself and Mark Reilly went to visit the team, got more behind the scenes.

“I think not getting ashes had been for as long as they could remember. Certainly with the new cremators they didn’t. With the older ones I don’t think they did, but I think they said previously they may have done in the dim and distant past, there might have been something. I think they gave some examples there, but I can’t really recall.

I think it pretty much reflected what the guys said and looked at the records. On reflection I think we didn’t focus enough on behaviour. When subsequently things changed in terms of what people’s story was, my own reflection on myself was perhaps I could have been a bit more challenging around some behaviours.

I drew up the terms of reference for the report and cleared these with the Chief Executive but it was based on what Sue Bruce had sent through, it was very similar terms of reference.

I am asked if the auditors looked at records as opposed to wider processes. Yes, that was the case. I am asked if anyone was examining the actual operational processes of cremation itself. No there was not. I think the years picked for audit were aligned with the different types of cremators from what I can see. I think there were different changes to the record keeping and we kept records up to a certain date. I think somebody had written to say they’d had some issue around 2008 and that they received ashes so on the back of that, we said can you go further back and examine what the practice was then”

“Pete Leonard told the Investigation,

“Around about that time we received a letter from Sue Bruce (then Chief Executive of City of Edinburgh Council) with the scope of the inquiry that she had asked Dame Elish to perform and I had a conversation with Valerie Watts then Chief Executive of Aberdeen City Council. I said I’d been to see the crematorium team, they assure me everything is okay but I really think we need to get some objective people in to do an audit and investigation into some of the processes and ask them questions. That led PwC to do an investigation, which was very much process based. At the same time, myself and Mark Reilly went to visit the team, got more behind the scenes.

I think not getting ashes had been for as long as they could remember. Certainly with the new cremators they didn’t. With the older ones I don’t think they did, but I think they said previously they may have done in the dim and distant past, there might have been something. I think they gave some examples there, but I can’t really recall.

I think it pretty much reflected what the guys said and looked at the records. On reflection I think we didn’t focus enough on behaviour. When subsequently things changed in terms of what people’s story was, my own reflection on myself was perhaps I could have been a bit more challenging around some behaviours.

I drew up the terms of reference for the report and cleared these with the Chief Executive but it was based on what Sue Bruce had sent through, it was very similar terms of reference.

I am asked if the auditors looked at records as opposed to wider processes. Yes, that was the case. I am asked if anyone was examining the actual operational processes of cremation itself. No there was not. I think the years picked for audit were aligned with the different types of cremators from what I can see. I think there were different changes to the record keeping and we kept records up to a certain date. I think somebody had written to say they’d had some issue around 2008 and that they received ashes so on the back of that, we said can you go further back and examine what the practice was then”

“An audit by the company PwC LLP was duly commissioned and terms of reference agreed in March 2013. The auditors reported on 9 July 2013. This audit was limited in scope and did not look at the actual cremation operational processes but rather traced a sample of cremations to the supporting records and administrative process in respect of the cremation of stillborn babies and infants under the age of two.

“The audit report describes its work as to ‘undertake a data collection exercise and review the current procedures in operation to better inform the Council Officers’ understanding of arrangements and practices.’ The report was based on the documentation available but there is no indication of the Council seeking audit of the actual cremation working processes by a suitably qualified cremation industry expert or body such as the FBCA.

“Pete Leonard, Director, told the Investigation,

“There had been a conversation about use of trays and what have you and I was very nervous about health and safety and I guess I placed a lot of reliance on the internal audit which we scoped out in March and it reported in July 2013.”

“There was no evidence given to the Investigation that after the production of this audit report the Council challenged Derek Snow’s assertion that there were no ashes to be obtained from babies less than eighteen months old. At the very least the information provided by PwC should have alerted the Council to the inconsistency between their public position and what the audit disclosed from the past.

“There is no evidence of the contents of the report being probed or checked to ascertain the reason for the different outcomes in the sampled cases. This information should have been of particular interest given the Council’s public position that ashes did not exist for babies under eighteen months to two years.

“Derek Snow, the Crematorium Manager added,

“When I started in 1986 there was no written procedures or guidance for babies. As far as I know there’s still nothing like that at the moment.”

“Steven Shaw, the current Environmental Manager, said that it was clear to him that,

“we didn’t have written up simple guidelines. I pushed for them to write up the procedures.”

“Pete Leonard said,

“When we started speaking to the guys, it was very clear then that there were no practices which made me nervous. “

“Staff also had access to manufacturers’ manuals for the cremators they were using. Aberdeen City Council’s response noted in the 10 July 2013 PwC LLP internal audit report was that they would be formalising their written policy and would consider any findings that came from the Scottish Government’s review.

“However, when staff were interviewed by the Investigation in February 2015 there was still no formal written procedure, guidance, instruction or local training manual available to staff at Aberdeen Crematorium despite

  • the recommendations of Lord Bonomy in his report of May 2014,
  • the Mortonhall Investigation Report April 2014,
  • the PwC internal audit recommendation of July 2013,
  • interest expressed by the Scottish Parliament,
  • press and extensive media coverage of the issues surrounding the cremation of babies throughout the period 2012-2014.

“Neither did the receipt of an anonymous letter result in such action. This letter indicated that the reason baby ashes were not being returned to families at Aberdeen was because babies were being cremated alongside the coffins of unrelated adults. Members of staff were still working on drafting the crematorium’s first Operational Procedures Booklet in early 2015.

“It was put to Pete Leonard, Director, that Derek Snow had suggested that he was only really a manager when it suited his line managers to treat him as such, that he was given very little scope to manage and was not given the opportunity to attend training. Pete Leonard replied,

“I couldn’t really say. I am asked if he ever made a complaint to me about the way he was being managed. No not at all, he seemed to be happy in his work.”

“This is in stark contrast to what former Environmental Manager, Sandy Scott said about Derek Snow wanting to leave since 2006. Sandy Scott told the Investigation,

“Derek Snow did not want to be at the Council. He made it quite clear he wanted to leave and I did some investigating and spoke to my Head of Service but we felt we couldn’t let him go at that point. It was always a feature of our one to ones as he wanted to bring it up with me.”

“Pete Leonard, Director of Communities Housing and Infrastructure said,

“I guess I felt really let down and right from the word go, what we’d said to the guys was ‘we’re not going to judge you on what’s happened, when you’re in an industry and you follow historic practices, sometimes you might find yourself doing something that culture accepted before. Something which might look horrific but you’re caught up in the middle of that and you’re just doing what you’ve always been told.

“So this is about understanding what’s going on’. We had said, ‘if there’s anything, anything at all, now’s the time to get it out, you’ve got our full support’. We couldn’t have emphasised that more and so to then find out that the guys were lying and they’d been so convincing …I was bloody angry to be honest but really upset. Then I was really upset because of the impact on families.

“I’ve got young children myself and you can empathise. So then we had to move into trying to figure what happened and I wasn’t looking at punishing anybody, I just wanted to figure out what had been going on and we don’t really know. I mean, having gone through the experience of believing what they said before, to be honest, anything they said, I took with a pinch of salt.

“Could be true, it maybe isn’t true and there was no real way I got that mechanism to get to the truth. The investigation may have more success.”

“this was a section of the City Council working in almost complete isolation without any strategic direction, development or quality control of the service, so far as it related to babies, infants and non-viable foetuses. There was little knowledge by Senior Management of the service provided to the families of these babies.

“There was insufficient interest taken or leadership shown by management

“much of what was learned by Cremator Operators at Aberdeen was received wisdom from more experienced peers. The extraordinary belief that there would be no recovered ashes from babies up to the age of eighteen months or two years was contradicted by what was known to be recovered in many other crematoria as well as in Aberdeen itself in earlier years

“The cremation of babies along with unknown adults is an unethical and abhorrent practice which will offend the sensibilities of the wider community and cause great distress to those whose babies were cremated there. It will also cause profound concern to the next of kin of unrelated adults who may have collected and continue to retain ashes of loved ones cremated at Aberdeen which also contain the ashes of a baby or one or even several non-viable foetuses

“When obliged to consider this issue with the commencement of the Mortonhall Investigation and during the separate opportunity to explain their position to Lord Bonomy and his team the true picture at Aberdeen Crematorium was not disclosed. The Infant Cremation Commission was misled about the practices taking place.

“It was clear from the interviews of staff in early 2015 that despite the passage of time since the Mortonhall Report, the report of the Infant Cremation Commission and extensive media coverage of the circumstances at Mortonhall Crematorium that staff had not yet been properly briefed or briefed at all to allow them to have an accurate understanding of the physiology of the bones of foetuses, stillborn babies and infants.

8. The most senior level of management at Aberdeen must provide strong leadership and now take full responsibility for the effective management of the crematorium. It must also ensure that immediate and appropriate training takes place and that effective and ethical practices are maintained. This relates not only to a change of working practices but to an assurance that the culture of the organisation and the knowledge and understanding is such as to prevent any future abuse of the trust of those families who have placed the remains of their loved ones in their care.

10. As with other crematoria there was a total absence of any local written instruction or guidance. This remained the case even in 2015 after an audit report of 2013 which highlighted the lack of written procedure. This meant that the actual practices employed in the crematoria were not documented and available for inspection by normal quality assurance procedures. Had such written guidance been available it may have alerted Cremator Operators to the deviant nature of their practices.

11. By allowing the predicted outcome rather than the actual outcome to remain in the disposal column Aberdeen City Council created a situation where the inaccurate information was allowed to remain on the Register. Although the inaccuracy was identified no steps had been to correct the accuracy of the Register. This casual and careless approach to a statutory obligation is of considerable concern.”

My conclusions

There is contradiction about Leonard’s position in the Muse report (do we not consult people so as not to ‘fatigue’ them or do we involve them in the design, etc).

Leonard contradicts himself again in his testimony here.  At one stage we’re asked to think of him as being a father who’d be concerned about the families; and then we have the inexcusable on the appalling choice of words about ‘slow cooking babies’ and ‘what if the parents found out’. Either you are a caring, empathetic parent – or you use that kind of language and seek to keep your parent peers in the dark.

Claims that there was no way to find out about any industry best practice or operational standards are debunked within five minutes by anyone with internet access. A search would swiftly find  The Federation of Burial and Cremation Authorities(FBCA). This organisation told me:

“The Federation of Burial and Cremation Authorities(FBCA) represents all but two of the operational crematoria in Scotland and around 85% of crematoria in the whole of the UK.

The FBCA has existed since 1924 and represents the owners and operators of cemeteries and crematoria in the UK.

All members of the FBCA have to confirm that they operate in accordance with our Code of Cremation Practice on an annual basis.

The process of cremation is regulated by Sepa and there are parameters which have to be maintained throughout each and every cremation, whether adult or infant, however it is important that special measures are taken during the cremation of very young babies to ensure that the conditions within the cremator provide the best possible opportunity for the recovery of ashes at the completion of the process..

We provide the training and examination process used at the majority of crematoria in Scotland and we strive to ensure that Best Practice and the highest standards are met at all times. “
– email from R Powell of FBCA to S Kelly 5 September 2016

For someone with a director’s mandate covering the crematorium, ignorance of this easily-found knowledge is bad enough; it is compounded by the evident lack of interest in pro-actively seeking for it.

Changes were to have been made in documentation for procedures; this went un-remedied for years. Should the buck have stopped with Leonard?

The curtains are drawn:

It should be noted that there is a Customer Services Standards document – but it is being updated, and requests for a copy of the current one have gone unanswered.  Aberdeen Voice also made an appointment to view the Officers’ register of interests – and hours before the appointment the city cancelled on the grounds ‘personal data’ would be in the records.

The legal team decided that a Freedom of Information request would be needed, and that while councillors’ records are all electronically available, the records for officers and directors were off limits.

Let’s hope the wait to see the records won’t take too long (all FOI requests I have made to the city have been just to the deadline or have been late).

Enough:

I watched as the arrogance and assurances from Leonard led to the destruction of a herd of deer that had lived on Tullos for decades without needing any cull. I watched as he stubbornly refused free advice on non-lethal culling, refused to take on board the soil report saying that trees are unlikely to establish while approving hundreds of thousands of pounds on consultants, fencing, trees and deer hunters.

I watched as a friend whose stillborn child was told there would be no ashes to scatter after cremation some years ago. I worried as I helped arrange a cremation fairly recently as to what was going on.

I watched as the hated Muse project was foist upon a largely unwilling, certainly poorly consulted public – who will  now subsidise the Press & Journal with a year’s free rent.

I watched as parents were further disrespected by Leonard deciding not to face them at the crematorium public meeting as he chose to vacation instead.  I’ve listened to complaints of people with health issues in housing inadequate to their needs.

I’ve heard from people who waited months and months for simple housing repairs.  I’ve heard from people living in housing where anti social behaviour runs rampant because the city keeps no residential staff to ensure safety. I’ve heard from staff who have felt bullied under his regieme.

I now want to watch as Leonard leaves his post with as small a remuneration as legally possible, and leaves quickly.

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Aug 262016
 

In this week’s satirical offering from Suzanne Kelly aka Old Susannah, she delights in Aberdeen’s generosity to the Press & Journal, and is happy to brush aside any minor qualms there might be about use of taxpayer money, conflict of interests and ethics; she also spares a few words on an advert for a US gun festival – in Orlando – featuring a skeleton wielding a semi-automatic weapon…(Psst – any non-Aberdeen readers, you might want to skip directly to the last few paragraphs of this column, cheers).

DictionaryTally ho! Another week flies past in Aberdeen. The original BrewDog bar (Old Dog – Gallowgate as opposed to New Dog – Castlegate) have hung up some of my recent paintings and just hosted another successful, fun, packed Drink and Draw session. Their ‘Live Dead Pony’ – it’s the addition of live yeast to their popular brew Dead Pony Club makes it ‘live’ – has proven popular as well.
So for those who can’t stand this small shareholder (one of over 10,000) talking about Aberdeenshire’s most successful start-up company, please feel free to send in a diatribe as to why I shouldn’t be allowed to talk about things I like, even though I’ve disclosed my shareholding since the first mention.

Otherwise, the BrewDog team are looking for further artists’ work to hang, so get in touch at the Old Dog.

For those of you with bigger fish to fry, it’s been quite an interesting few weeks in the Granite City.

The crematorium ash scandal is not a suitable topic for satire, but it needs to be addressed.

The remark made by the man in charge, Peter Leonard, displays all the contempt you’d expect from the man’s previous form, but this belies far more callowness than even seasoned Leonard-watchers have come to expect. If you missed it, the BBC reports (and the council haven’t asked for a retraction which speaks volumes) Leonard saying to/in front of inspectors:

“we’re slow-cooking babies.”

How can anyone who lost an infant or child and was caught up in the crematorium scandal can be expected to work for, with, or have to communicate with this lizard? Why are we keeping him in his job?

My interest in the man goes back to his report which condemned the Tullos Hill deer to massive culling. He told the council the tree-planting scheme was completely cost neutral and would succeed – if we shot the deer and kept the weeds down. Lib Dem councillor Aileen ‘Ho’Malone was at the helm of the relevant committee which pushed the scheme through.

She’s just the sort of person you could convince to wipe out a meadow full of flowers and a herd of deer to plant trees on top of rocks and industrial waste where there is no topsoil.

‘A tree for every citizen’ they called it. They deliberately left the culling and the £43k penalty out of the initial public consultation (correspondence proves they knew a cull was planned – but they wanted to ‘manage’ the public which they knew would object. The city tried to deny the £43,800 penalty it paid for the previous failure, too – that’s what we call open government; but I digress).

Peter’s cost neutral scheme? Looks like it’s cost nearly half a million, with £100k alone going to the consultant Chris Piper.

So, Leonard sits in his highly-paid post having been out with his estimates by half a million pounds of taxpayer money, and having insulted everyone with his ash scandal remark, and has not been bounced out of office. Blame the elected officials for bad decisions if you must – but it’s the officers like Leonard who create the reports the councillors have to vote on. Has he stuffed up one too many times?

Any member of staff who’d blundered like he has would have been disciplined and/or let go. Maybe the powers that be will keep him in place. By many accounts, should Mr Leonard be sent packing, there are a fair few staff who will not shed any tears.

Apologies for the lack of humour to this point, but that needed to be said.

Perhaps a few words on the happy event everyone’s talking about will change the mood. It’s not just that the Marischal Square building project is proving to be a breath-taking beauty (I hear people gasp when they look at it). It’s even better than that: everyone’s favourite newspaper, The Press and Journal, is to grace the building with its presence. Better still: the paper won’t have to pay any rent for a whole year. Result!

I’m thinking of starting a petition so that they’ll never have to pay any rent ever. After all, we’re supposed to be trying to attract smart, successful, vibrant, dynamic, forward-looking businesses to the beating heart of Aberdeen.

What better way to cheer us all up each morning than the sight of Damian Bates rounding Broad Street in his Maserati after dropping Sarah Malone off to her job as Trump’s spokesperson? I can barely wait! And with that, it’s time for some timely definitions.

Limousine Bull: (Proper Scottish Noun) – a Torry-based artists collective which had education, training, exhibition services for people in the south of the city. Closed for lack of £10,000.

These art types; just can’t balance the books. Perhaps if they had gone on one of the city’s cultural (?) ‘speed dating’ events they could have begged the rich for funding and kept going.

Alas, the city’s uber-rich wanted to build granite ramps and parking spaces; spending money on an actual arts and education service for the less advantaged was never going to get a look-in. And thus it was that after years of having a small warehouse space with studios for artists, Limousine Bull had to close. As their website reported:

“When we discovered ACC had given details of a new round of funding, with applications to be submitted just 6 weeks after our rejection notice, we put together a greatly revised funding proposal and were due to apply for just £1,700 of the £10,000 available to our category.

“On the day and almost exact time of the deadline for this, Carrie messaged the rest of us on the committee, saying she had decided not to submit the application, as she thought ACC’s demands upon applicants were too strict to follow for such a small amount of funding.” – LB website

Perhaps the people who wonder why we couldn’t win the ‘city of culture’ accolade (or is that poisoned chalice – cities that have won have often found themselves in debt afterwards) might think that getting rid of small groups like this might have made us look smarter and more successful to the judges. The people who submitted our exciting CoC bid had no use for Limousine Bull – they wanted to have ‘Gigs on Rigs’ instead.

How exciting that could have been– flying rock bands to play to offshore oil installations where, er, the footage would have been beamed back to shore. Only the worst kind of philistine would have asked ‘why not just have them play on shore?’. What musician wouldn’t rather do survival training, fly to an alcohol-free oil rig in the chilly North Sea than play a few sets in nightclubs and hotels? But I digress.

Back to Limousine Bull – Old Susannah’s not surprised it went under; after all £10,000 is a lot of money (about one fifth of the amount we had to pay back to central government for the first Tree for Every Citizen failure on Tullos. Or, about one 14,000th of the cost of the granite web. But I digress again). Maybe someone in ACC is offering Limousine Bull a chance to resurrect itself rent-free at Marischal Square?

If so, I’ve not heard of it yet. And funnily enough, for some reason Aberdeen Voice’s invitation to a rent-free office suite at the taxpayer’s expense hasn’t come in the post just yet.

Ethics: (archaic term) Morality, knowledge of right and wrong.

We all know what ethics are (well, you do if you’re not in ACSEF … or whatever it is called this week) – the sense of a common morality that would stop a man making crass remarks about deceased children. It’s that sense of right and wrong that would stop people in power from crushing the weak while, for instance, using public resources to subsidise a newspaper thereby gaining control and advantage.

Many companies have ethics policies governing what freebies, advantages, and hospitality can be accepted without compromising the company. If as an employee you are going to accept a gift or hospitality, say a hamper of food or a few bottles of wine, most companies would expect you to declare it or decline it.

You see, accepting something might put you in a position where you would be indebted to the person giving you a gift. If one company were to offer another company something valuable these days – a weekend at a hotel, a trip, or say a year’s free rent for your business in a brand new suite of offices: you’d be expected by your code of ethics to turn it down.

Otherwise you would be either asked to do something in return for the largess, or even if you weren’t asked to do so, there would be an expectation of a ‘quid pro quo’ situation. In other words, there is no free lunch. And for that matter, there are also laws about using public money unethically, laws about public institutions ensuring ‘value for money’ is sought, and avoiding conflict of interests.

Then again, that kind of thing never hampers the truly creative Aberdeen spirit.

I come back to my friend Peter Leonard again. While the deer cull protest raged (several community councils, thousands of residents, the Scottish SPCA all objecting to the plan), an article appeared in the Evening Express:

“TWO DEER FOUND DEAD AHEAD OF CULL”. 

This story was planted by someone in ACC, although surprisingly, no investigation was held to find out who the ‘leak’ was. The intrepid reporter either didn’t ask, or omitted to say when the dead deer were actually found: and it emerged (after AV asked about it) that the deer were found dead two years before the cull.

The city’s insinuation that to stop deer from suffering starvation or possible accidents was not to supply more grazing land and erect fences – but to stop their lives being blighted by taking their lives away. But, shall we say, some readers found the absence of that little gap of several years somewhat misleading. To some people, this little episode might seem ethically bankrupt. However, I’m sure nothing misleading has been printed before or since by AJL.

I’d never insinuate that an organisation like the ACC would or could ever corrupt an organisation like the P&J – how could it? Sadly, other observers have made a few unfortunate remarks about the free rent offer. I think some of these people need shaming:

“If this if it goes ahead, (and all the hall markers suggest it will) it can but only be seen for what it appears to be – a covenant between the ACC and the P&J/EE. So where now lies objectivity, impartiality, indeed freedom to report and print news on anything that objects to the working of their landlord?”
– A MacDonald

“Don’t they realise that the continuing fall in readership is due to their biased approach to local stories in aberdeen. lets remember too that they are not a local paper anymore but another D. C. Thomson, Dundee rag. I for one cancelled my evening express as soon as it was made public that they were in talks to secure office space in Willies folly and i would suggest that others do the same”
– C Duguid

“Many readers were of the impression that the Press and Journal supported the opposition to the Muse development as evidenced by the publication of numerous stories relating to the opposition to Marischal Square and the scores of letters from the public over the past couple of years… It therefore case as quite a shock to many to learn that Aberdeen Journals themselves are to take up office space in Marischal Square.

“Many of your readers saw that as a betrayal…. Surely any deal that did not deliver the projected returns on the council’s investment would be seen as a failure by the council to secure its financial position and deliver on the promise of sustainable rental profits to fund essential public services.”
– a Mr W Skidmore, who is waiting patiently for this letter to be printed in the P & Poo (an affectionate term I’m told). I trust he isn’t holding his breath.

I hope these people will feel suitably ashamed at their negative words, which strike at the very beating heart of the civic district of the Granite City. It’s always sad for Old Susannah to see such cynical, suspicious minds at work criticising our beloved institutions which have done so much for us.

Perhaps the honesty, integrity and wisdom the council is known for will eventually rub off on such harsh critics. I’m sure we’re only talking a few hundred thousand pounds anyway, and it’s not as if there’s anything better to do with the money.

Conflict of interest: (English compound noun) an unethical condition wherein a person or entity owes allegiance to two opposing forces.

Can the P&J continue to claim the moral high ground it has rightly held these many years if it is now Aberdeen City’s bitch – sorry — tenant?

Perhaps we should mention a potential conflict of interest that’s been brought up on social media. For some reason, there are people who see something wrong with Aberdeen Journals Limited taking a year’s free rent in Marischal College from Aberdeen City Council.

I’m trying to figure out why this bothers some people. Sure, the P&J might in the past have called the development ‘controversial’ in its articles: that just shows that they’re not afraid of standing up to the city council!

I’m sure that fighting spirit, and love of investigation we love in the P&J won’t be compromised just because they will have had their bacon saved by ACC. What an insinuation! I think by now the values the P&J have are clear to us all. And, they win awards so we can tell they’re great.

No, I for one don’t think we will see any change to their usual ethical standards. Where would you be without the tiny tots baby competition? Without photos of the Menie Golf course and MacLeod House to look at every day?

An aside….

orlando ad for gun eventI’m sometimes asked, ‘don’t you miss America?’

There are things I don’t miss. I think the whole machinery that’s created a school to prison pipeline for the disadvantaged and minorities (where police brutality runs riot in schools) stinks. I hate the system that allows mega pharmaceuticals to ruin people’s lives for fat profit margins and where drugs and care can be priced out of the reach of those most in need.

I hate it that a woman can take a device like a medi pen, raise its cost through the roof, and pay herself an 18 million dollar bonus.

I hate it that the alleged founding principle of individuals having a right to ‘life, liberty and the pursuit of happiness’ is not as fought for as the right to have a well-trained militia which has been torqued into the invented ‘rights’ of anyone to have a semi-automatic weapon.

There are many things I love about my country of birth: the majority of people, the land, the wildlife, the pre-existing culture and our potential. However, we’ve decimated the original inhabitants, the native Americans – and yet now they are leading the fight against our corporate greed. Native Peoples are campaigning on horseback and on foot in the face of the fury of the government and its armies over pipelines which can only devastate the environment.

This is a country where people who were brought in chains on slave ships can eventually see their descendants become professors, leaders, successes in all areas and icons.

We’ve seen heroes like the late great Mohammed Ali and Jesse Hagopian, an educational reformer who was teargassed on a peaceful protest, but still pursues his dream of fair education for all nonetheless.

It’s a country where ancestors like mine came fleeing from famine to find signs in New York’s windows and doors reading ‘no blacks, no Irish and no dogs’ and yet in a few generations, one such Irish catholic descendant became a president.

This is a country where a young American boy of Japanese ancestry can be imprisoned without due course or rights in an internment camp in World War II and somehow still come out of the experience with a wicked sense of humour to emerge as a voice for tolerance and forgiveness.

There is natural beauty (cross your fingers) and biodiversity.

There are also people who will take that right to have a well-armed militia, and exploit it until we have bloodbaths like the recent slaughter in Orlando. And why?

Ultimately to make money for the gun manufacturers. Gun manufacturers do not care who gets killed. Statistically we know that you are more likely to have an accidental shooting at a home with a gun in it rather than your successfully shooting a would be burglar.

The image above belongs to the Orlando Weekly, which sees nothing wrong in advertising a semi-automatic shooting event … with an image of a skeleton. Now, I’m possibly not the most sensitive person in the world, but I see something very wrong in printing an ad like this to a city which is still mourning.

So America, as dearly as I love some things about you, please start worrying more about life, liberty and the pursuit of happiness and less about this supposed right to have guns. You are locking up people for collecting their own rainwater, for growing herbs – such as ginseng – and you are criminalising people who want to pursue a different life/liberty/happiness than the status quo. That’s not what was meant to be.

Look at this ad. Does this say responsible, sober gun ownership and respect for life to you – or is this nearly the lowest appeal to base nature (save the videos with bikini clad girls firing automatic weapons) and lack of empathy for the dead of Orlando (and the wider country) that can be imagined?

If not for the likes of those who emerged from hardships in the US, I’d despair completely.

The editor of the Orlando Weekly is Graham Jarrett. At first he tried to claim he was forced to print the ad; it was pointed out that no one can force a news publication to take an ad. We’re waiting to hear what you are going to say and do next Mr Jarrett.

(Want to fight against this kind of gun happy propaganda? On Facebook seek out and join One Pulse, a closed pressure group with the fanciful aim of making people want to stop shooting other people. I’m honoured and happy to be a member).

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